Operational Management

• Supervise daily service center operations within the region.

• Ensure adherence to operational standards, company policies, and safety regulations.

• Monitor service turnaround time and resource allocation efficiency.

Performance Management

• Set regional service targets in line with corporate objectives.

• Analyze operational reports, KPIs, and customer feedback to identify improvement areas.

• Implement continuous improvement plans to enhance service quality and profitability.

Customer Experience & Quality Assurance

• Oversee the handling of major customer complaints or service escalations.

• Maintain service excellence standards and conduct regular audits.

Team Leadership & Development

• Lead, mentor, and develop service managers and technical teams in the region.

• Conduct regular training, performance evaluations, and career development initiatives.

Budget & Cost Control

• Manage regional service budgets, expenses, and operational costs.

• Optimize resource usage and implement cost-saving measures.

Coordination & Reporting

• Collaborate with national sales, marketing, and technical support teams.

• Prepare and present regional performance reports to senior management.

Compliance & Safety

• Ensure all service centers comply with health, safety, and environmental standards.

• Address risk management and emergency protocols.

Bachelor’s degree in Automotive Engineering, Business Management, or related field.

Minimum 5–8 years of service operations experience in the automotive industry.

Strong leadership, analytical, and decision-making skills.

Excellent communication and customer management abilities.