Assistant Manager, Mobile Banking Business

(UI UX Designer )

Woori Bank Cambodia

Boeng Keng Kang | Phnom Penh

1 Post

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Assistant Manager, Mobile Banking Business

Woori Bank Cambodia, Boeng Keng Kang | Phnom Penh

Apply Here

Assistant Manager, Mobile Banking Business

Woori Bank Cambodia

Apply Here

Assistant Manager, Mobile Banking Business

(UI UX Designer )

Woori Bank Cambodia

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 Post

1 week ago

Apply Here

Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Develop roadmap for improving Mobile Banking Service.
Initiate UX/UI concept to improve current customer experience and make customer memorable with WBC’s mobile banking services.
Gather and write business requirements, develop test case, and join system testing on new projects, enhancements or changes on the system.
Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases and complaints, and challenges raised by the field staff and customers.
Regularly study and analyze the local and international trends on Payments and Mobile Banking Services to come up with the new practical and business-driven initiatives.
Work closely with other relevant departments, units, and provincial branch offices to create institutional infrastructure support to ensure readiness before starting each business project in any stage (design, pilot test, and roll-out).
Ensure timely implementation of assigned business projects within timeframe as set.
Regularly update line management about the progress and challenges encountered during the implementation of the projects.
Report on performance trend of products/ services of WB finance to line management and other key relevant management.
Monitor regularly and report the performance results of channel services versus target by branch.
Build the self-capacity mainly on channel service, digital product and UX/UI skills for the future development.
Work with Training Unit to design or revise training curriculum and training materials regarding to channel service and act as one of the key trainers.
Continuously build self-capacity and related skills, improve the performance and productivities.
Build, coordinate, and maintain critical relationship with key development/ business partners, other MFIs, and stakeholders.
Attend the meeting with departments, units, and others to share and discuss on operation issues and others.
Perform other tasks that may be assigned by line manager and other relevant managements.
Manage subordinators including development plan, monitoring and evaluation to the assigned task as well as the capacity building to perform their job well through continuous on the job training and other method.
Provide support to subordinators by facilitating and encouraging them to unlock the issues and challenges.
Provide leadership and management behavior and attitudes which exemplify and encourage others to follow WBC’s mission and core values.

Open To

Male/Female

Job Requirements

Degree in Banking or related fields.
Minimum 2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Card, ATM).
Good understanding on digital banking products, Mobile app/Internet Banking/ATM/card infrastructure, policies and procedure establishment.
Good Computer literacy, especially in Ms. Office, Ms. Excel.
Good verbal and written communication in both Khmer and English.
Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.
Must have strong knowledge and capability of written and verbal communication in English.
Be capable to systematically and critically think on things need to be done for any specific job assignment.
Must have a strong numeric and analytical skills.
Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
Have an ability to manage multi-tasks simultaneously to deadline.
Have an experience in product/business/digital development in MFI/Banking institution.
Have an experience in marketing plan and strategy in MFI/Banking institution.
Have an experience in project management in MFI/Banking business.