Job Summary: This Assistant Sales Manager (Corporate Account) is responsible for meeting or exceeding sales objectives of assigned segmentation by promoting and selling rooms of Novotel Phnom Penh BKK 1 through professional sales techniques and long-term customer relationships.

This position will also assume responsibility for the overall management of the administration function within the Sales department.

All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies and procedure; objectives and legal requirements.

Duties and responsibilities:

• Target the right key accounts for the hotels
• Ensure the minimum of Sales Call and Telephone Calls meets the assignment
• Responsible for hotel rooms target revenue and profitability as assigned by DOSM
• Cooperate with Events Sales Manager to cross-sell rooms and F&B
• Establish a good working relationship with your guests, visitors and colleagues creating a team that works well together and with other departments.
• Assist as required/requested with the solving of any guest feedback and be able to handle them in the most efficient manner.
• Learn to be very knowledgeable about ALL Member benefits and recruit more members as possible.
• Complete and submit credit applications for new accounts (final approval of credit by Finance Department)
• Collaborate with A/R to ensure the payment from key accounts collected within the timeline.
• Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
• Lead and couch subordinate(s) for efficient performance
• Make sure specific contracts issued are countersigned.
• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Produce required reports of completed sales activity including details of face-to-face client appointments, presentations, familiarization trips and any other related client interaction.
• Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
• Co-ordinate and execute all direct mailings as instructed by the Director of Sales & Marketing.
• Conduct Market Research as required.
• Oversea subordinate(s) ensuring all Key Accounts have on file the necessary documentation, contracts, contact forms, and up to date.
• Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
• Carry out any other reasonable tasks as required by manager.
• Perform other reasonable duties assigned by manager.

• General responsibilities:

   

• All employees are responsible for following HACCP guidelines to ensure food safety and quality in all food handling and preparation processes.
• All employees are encouraged to participate in and contribute to the hotel’s Corporate Social Responsibility initiatives, supporting sustainability and community engagement.
• All employees are expected to be aware of and follow fire and safety procedures to ensure a safe environment for guests and colleagues.
• All employees contribute to improving the hotel’s Reputation Performance Score (RPS) by delivering excellent service and maintaining high guest satisfaction.
• All employees are required to read and familiarize themselves with the Heartists’ Handbook to understand company policies and procedures.
• All employees are responsible for maintaining and upholding Novotel Brand Standards to ensure a consistent guest experience and brand integrity.
• All employees are expected to embody and promote Novotel's Pillars in daily work, ensuring alignment with the hotel’s core values and service philosophy.
• To be fully conversant of Novotel Phnom Penh BKK 1’s grooming standard.
• All employees are responsible for minimizing breakage or loss of hotel property and reporting any incidents promptly to ensure the hotel’s assets are well-maintained.

Qualifications:

• Bachelor’s Degree in Business Administration / Hospitality or Tourism Management
• Minimum 2 years work experience as Sales Manager in 4 or 5 stars hotel or equivalent
• Excellent reading, writing and oral proficiency in English language
• Chinese speaking/writing is a plus
• Proficient in MS Excel, Word, & PowerPoint, Access, Outlook

Skills and attributes:

• Interpersonal skills are a must
• Result driven, energetic and focus
• Good problem solving, administrative skills
• Ability to work effectively and contribute to a team
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to work independently and has good initiative under dynamic environment
• Good presentation and influencing skills
• Well-presentation and professional grooming at all times