Asst. Manager, Process Training And Implementation in Phnom Penh

Asst. Manager, Process Training And Implementation

(Training Manager)

AEON Specialized Bank (Cambodia) Plc.

Chamkar Mon | Phnom Penh

1 Post

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Asst. Manager, Process Training And Implementation

Asst. Manager, Process Training And Implementation

APPLY HERE

Asst. Manager, Process Training And Implementation

(Training Manager)

Cambodia - Phnom Penh

Chamkar Mon | Phnom Penh

1 Post

29 Aug 2025

APPLY HERE

Experience level

Experienced Non-Manager

Job Function

HR, Training and Recruitment

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Understand the BRD (Business Requirement Document) – Identify changes and impacts on business operations.
Review system specifications and vendor-provided user guides – Understand the system functions from the user’s perspective.
Create user training materials – Prepare manuals and quick reference user guides based on actual business workflows.
Design training content – Plan the formats, e.g., hands-on sessions, lectures, or e-learning.
Develop a training schedule – Determine who needs to be trained, in what order, and by when.
Conduct dry-run sessions in the development environment – Operate the system based on training scenarios and refine materials and methods.
Conduct actual training sessions – Deliver hands-on training or presentations to users.
Manage Q&A and gather feedback – Collect and respond to user questions and improvement suggestions.
Conduct refresher training before Go-Live – Organize additional sessions focused on key points and FAQs just before Go-Live.
Join the project UAT team to gain better understanding on the system functionality.
Collaborate with HR training section to prepare and provide the effective training to relevant staff
Monitor the effectiveness of new process/operation and gather feedback
Collaborate with relevant stakeholders and team members to address and improve challenges

Open To

Repatriate

Male/Female

Job Requirements

Bachelor’s degree in Business Administration, Information Technology, Human Resources, or a related field.
Experience in training, system implementation, or business process support
Good understanding of BRDs, system functions, and UAT process
Proficient in MS Office tools (Word, PowerPoint, Excel); experience with e-learning platforms is a plus.
Able to create user-friendly manuals and training materials
Have a good inter personal skill for delving the knowledge to end-user.
Have an ability to work independently
Have a collaborative mindset and ability to work across diverse teams.
Have a proactive mindset to challenge the issue and find the solution