ATM Support Supervisor in Phnom Penh

ATM Support Supervisor

(IT Support)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

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ATM Support Supervisor

ATM Support Supervisor

WING BANK (CAMBODIA ) PLC

APPLY HERE

ATM Support Supervisor

(IT Support)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 day ago

APPLY HERE

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Study, prepare, and implement changes/initiatives to improve in the ATMs and CRMs networks and relevant ATM/CRM process to ensure the competitive advantage of the banks
Identify areas for process improvement and implement changes to enhance ATMs and CRMs operational efficiency and customer satisfaction.
Support ATMs and CRMs for onsite and offsite deployment.
Manage and maintain a network of ATMs and CRMs, ensuring their availability, functionality, and security.
Coordinate with branches, ATM operation, ATM vendor, finance team and other relevant team on operation support and issue.
Monitor cash levels in ATMs/CRMs at branches to ensure sufficient funds for customer transactions.
Manage offsite ATMs and CRMs to ensure sufficient funds for customer transactions.
ensure that regular inspections and preventive maintenance on ATMs and CRMs to identify and resolve technical issues have been performed by the vendor as schedules
Troubleshoot and resolve technical problems with ATMs/CRMs, such as cash jams, card reader errors, and connectivity issues.
Coordinate with vendors and service providers for repairs, maintenance, and upgrades of ATMs and CRMs.
Stay updated with the latest industry trends, technological advancements, and regulatory changes related to ATMs and CRMs.

Open To

Male/Female

Job Requirements

Bachelor's degree in computer science, information technology, or a related field. Relevant certifications in ATM/CRM management are a plus.
At least 3 years experience in Banking
Minimum 2 years of experience in ATM Management
Strong knowledge of ATM technology and functionality.
Familiarity with cash management processes, including cash handling, reconciliation, and forecasting.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external vendors.
Proficient in MS Office applications, particularly Excel and Word.
Ability to work independently and handle multiple tasks simultaneously.
Strong organizational and time management skills to prioritize and meet deadlines.
Ability to travel