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Call Center Officer (Night Shift)

(Call Center)

Chip Mong Bank
Doun Penh | Phnom Penh
  3 Posts
Verified This job has been verified by the company as a real job vacancy. 04 Aug 2025
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
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Call Center Officer (Night Shift)

Chip Mong Bank
Phnom Penh
Apply Here

Call Center Officer (Night Shift)

(Call Center)

Chip Mong Bank
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Doun Penh | Phnom Penh
  3 Posts
04 Aug 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Call Center Officer (Night Shift - 10 PM -10 PM)

  • Answer incoming calls and respond to customer’s general enquiry (Banking products, interest rate, loan info….)
  • Ensures a continued high quality of service to internal and external customers.
  • Identify and escalate issues to supervisor or right person (across department)
  • Documenting call information according to standard and operating procedure
  • Ensure accurate and appropriate responses to disputes
  • Dealing directly with complex client situations, communicating with aggrieved clients whilst understanding the sensitivity required, to bring their complaint to a resolution

Open To

Male/Female

Job Requirements

  • Graduated in business administration, Banking and finance or another related field
  • Minimum 1 years’ call center and another experience also encourage to applied.
  • Supervisory experience
  • Previous experience of complaint, investigation or claims handling
  • Excellent customer service skills (including questioning, probing, listening, establishing rapport)
  • Must be familiar with Bank applications.
  • Genuine passion for speaking to customers, answering queries and a clear communicator.
  • To ensure the best Customer Care experience is given to all customers

What we can offer

Benefits

Yearly Bonus

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

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Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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