Call Center Officer (Night Shift)

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Call Center Officer (Night Shift)

(Call Center)

Chip Mong Bank

Doun Penh | Phnom Penh

3 Posts

Company Profile Jobs From this Company 67

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Call Center Officer (Night Shift)

Chip Mong Bank, Doun Penh | Phnom Penh

Call Center Officer (Night Shift)

Chip Mong Bank

Call Center Officer (Night Shift)

(Call Center)

Chip Mong Bank

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

3 Posts

04 Aug 2025

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Call Center Officer (Night Shift - 10 PM -10 PM)

Answer incoming calls and respond to customer’s general enquiry (Banking products, interest rate, loan info….)
Ensures a continued high quality of service to internal and external customers.
Identify and escalate issues to supervisor or right person (across department)
Documenting call information according to standard and operating procedure
Ensure accurate and appropriate responses to disputes
Dealing directly with complex client situations, communicating with aggrieved clients whilst understanding the sensitivity required, to bring their complaint to a resolution

Open To

Male/Female

Job Requirements

Graduated in business administration, Banking and finance or another related field
Minimum 1 years’ call center and another experience also encourage to applied.
Supervisory experience
Previous experience of complaint, investigation or claims handling
Excellent customer service skills (including questioning, probing, listening, establishing rapport)
Must be familiar with Bank applications.
Genuine passion for speaking to customers, answering queries and a clear communicator.
To ensure the best Customer Care experience is given to all customers

What we can offer

Benefits

Yearly Bonus

Highlights