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Senior Call Center ( English Speaking )

(Call Center)

yes seatel
Chamkar Mon | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Senior Call Center ( English Speaking )
yes seatel, Chamkar Mon | Phnom Penh
APPLY HERE

Senior Call Center ( English Speaking )

yes seatel
Phnom Penh
APPLY HERE

Senior Call Center ( English Speaking )

(Call Center)

yes seatel
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Chamkar Mon | Phnom Penh
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Coach, train, and provide performance feedback to call center agents to enhance their skills and productivity;  
  • Handle and resolve complex and escalated customer inquiries and complaints, ensuring high customer satisfaction;
  • Monitor and ensure the call center team adheres to service quality standards and implements strategies for continuous improvement;
  • Analyze call center metrics and customer feedback to identify trends, address issues, and prepare reports on performance and improvements;
  • Develop and implement strategies to improve call center efficiency, customer experience, and operational processes;
  • Work with other departments to resolve complex customer issues and ensure alignment on customer service goals. 

Open To

Male/Female

Job Requirements

  • Bachelor in management, business administrative.
  • 3 years’ experience in call center environment with proven success in customer service.
  • Demonstrated ability to motivate, lead, and guide a team of customer service professionals. 
  • Strong oral and written communication, as well as interpersonal skills to effectively interact with customers and team members.  
  • A strong problem-solving mindset to resolve complex issues and manage difficult customer situations. 
  • Ability to analyze data, interpret performance reports, and identify areas for service improvement. 
  • Good at English (writing, speaking, listening & reading), computer literacy, including proficiency with call center software and common applications. 
  • Working Hours- Morning Shift ( 7 AM - 3 PM ).

What We Can Offer

Benefits

-Rewards for over performance.

Highlights

-Join an experienced team

Career Opportunities

- Learn new Skill on the Job
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

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