Senior Call Center ( English Speaking )

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Senior Call Center ( English Speaking )

(Call Center)

yes seatel

Chamkar Mon | Phnom Penh

1 Post

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Senior Call Center ( English Speaking )

yes seatel, Chamkar Mon | Phnom Penh

Apply Here

Senior Call Center ( English Speaking )

yes seatel

Apply Here

Senior Call Center ( English Speaking )

(Call Center)

yes seatel

Cambodia - Phnom Penh

Chamkar Mon | Phnom Penh

1 Post

17 Sep 2025

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Coach, train, and provide performance feedback to call center agents to enhance their skills and productivity;
Handle and resolve complex and escalated customer inquiries and complaints, ensuring high customer satisfaction;
Monitor and ensure the call center team adheres to service quality standards and implements strategies for continuous improvement;
Analyze call center metrics and customer feedback to identify trends, address issues, and prepare reports on performance and improvements;
Develop and implement strategies to improve call center efficiency, customer experience, and operational processes;
Work with other departments to resolve complex customer issues and ensure alignment on customer service goals.

Open To

Male/Female

Job Requirements

Bachelor in management, business administrative.
3 years’ experience in call center environment with proven success in customer service.
Demonstrated ability to motivate, lead, and guide a team of customer service professionals.
Strong oral and written communication, as well as interpersonal skills to effectively interact with customers and team members.
A strong problem-solving mindset to resolve complex issues and manage difficult customer situations.
Ability to analyze data, interpret performance reports, and identify areas for service improvement.
Good at English (writing, speaking, listening & reading), computer literacy, including proficiency with call center software and common applications.
Working Hours- Morning Shift ( 7 AM - 3 PM ).

What we can offer

Benefits

-Rewards for over performance.

Highlights

-Join an experienced team

Career Opportunities

- Learn new Skill on the Job

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