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Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 21 Nov 2025
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
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Customer Experience Insight Associate Manager

WING BANK (CAMBODIA ) PLC
Phnom Penh
Apply Here

Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 Post
21 Nov 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Manage and monitor the day-to-day activities of the Customer Experience Insight team to ensure alignment with strategic plans and achievement of operational KPIs.
  • Ensure all customer feedback and surveys (by segment, channel, region, or target group) are properly planned, executed, and monitored.
  • Analyze customer feedback data to generate insights that support improvements in customer experience across Wing Bank and Wing E-commerce.
  • Monitor team performance, provide training or coaching as needed, and take corrective actions to maintain quality and efficiency
  • Work closely with business owners and other departments to align feedback insights with customer experience improvement initiatives.
  • Continuously evaluate team and process effectiveness, suggesting or implementing improvements based on insight findings.
  • Support the overall customer experience strategy through insight-driven decisions and regular communication with stakeholders.
  • Perform any additional tasks or responsibilities as assigned by the line manager.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in IT Programming, Economics, or Marketing; knowledge in data management is a plus.
  • Minimum 5 years in customer experience insight, survey/feedback analysis, or CX improvement—preferably in banking, e-commerce, or service sectors.
  • Understanding of the banking industry, company values, and culture is preferred.
  • Skills: Strong communication in English, excellent organizational and time management skills, and high proficiency in reporting and data tools (Excel, SQL, Tableau/Power BI, Access, etc.).
  • High integrity, confidentiality, strong work ethic, and the ability to work under pressure and meet deadlines.

What we can offer

Benefits

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Highlights

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Career Opportunities

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Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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