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Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
2 days ago
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Customer Experience Insight Associate Manager

WING BANK (CAMBODIA ) PLC
Phnom Penh
APPLY HERE

Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
2 days ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Manage and monitor the day-to-day activities of the Customer Experience Insight team to ensure alignment with strategic plans and achievement of operational KPIs.
  • Ensure all customer feedback and surveys (by segment, channel, region, or target group) are properly planned, executed, and monitored.
  • Analyze customer feedback data to generate insights that support improvements in customer experience across Wing Bank and Wing E-commerce.
  • Monitor team performance, provide training or coaching as needed, and take corrective actions to maintain quality and efficiency
  • Work closely with business owners and other departments to align feedback insights with customer experience improvement initiatives.
  • Continuously evaluate team and process effectiveness, suggesting or implementing improvements based on insight findings.
  • Support the overall customer experience strategy through insight-driven decisions and regular communication with stakeholders.
  • Perform any additional tasks or responsibilities as assigned by the line manager.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in IT Programming, Economics, or Marketing; knowledge in data management is a plus.
  • Minimum 5 years in customer experience insight, survey/feedback analysis, or CX improvement—preferably in banking, e-commerce, or service sectors.
  • Understanding of the banking industry, company values, and culture is preferred.
  • Skills: Strong communication in English, excellent organizational and time management skills, and high proficiency in reporting and data tools (Excel, SQL, Tableau/Power BI, Access, etc.).
  • High integrity, confidentiality, strong work ethic, and the ability to work under pressure and meet deadlines.

What We Can Offer

Benefits

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Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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