Customer Service Manager

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Customer Service Manager

ICS GROUP

Doun Penh | Phnom Penh

1 Post

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Customer Service Manager

ICS GROUP, Doun Penh | Phnom Penh

Apply Here

Customer Service Manager

ICS GROUP

Apply Here

Customer Service Manager

ICS GROUP

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 Post

Today

Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Education/Training

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Supervise the reception area and front office operations, ensuring a professional and welcoming environment
Manage customer service staff and maintain high standards of communication and service quality
Respond to parent and visitor inquiries through phone, email, and in-person communication
Manage inquiries received through the school mobile application and official communication channels
Provide information regarding school programs, admissions procedures, and general school services
Coordinate with relevant departments to ensure timely responses to parent requests
Maintain accurate records of inquiries, visitor logs, and service requests
Monitor daily student attendance and ensure parents are informed of absences or tardiness
Address parent concerns or service issues and coordinate solutions with relevant departments
Support the Marketing & PR team in responding to inquiries from prospective parents and coordinating visitor appointments or school tours
Support coordination of school visits and parent meetings when required

Open To

Male/Female

Job Requirements

Bachelor’s degree in Business Administration, Customer Service Management, or related field
Minimum 5–7 years experience in customer service, client relations, or front office management
Experience supervising customer service or reception teams
Strong interpersonal and communication skills
Ability to manage parent concerns professionally and effectively
Strong organizational and coordination skills
Experience in education or service-oriented environments is an advantage

What we can offer

Benefits

Competitive Salary, Labour Law Compliant, NSSF, Staff Welfare Package, PD, Year-end Party, PH, Tuition Discount, Referral Commission

Highlights

- International Environment
- Safe, inclusive, and student-centered school culture
- Dynamic and collaborative work environment

Career Opportunities

- Gain valuable experience in an international education environment
- Enhance your leadership, communication, and global education skills

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