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Customer Support Officer

(Customer Relation Officer)

Credit Bureau Cambodia CBC
Doun Penh | Phnom Penh
  1 Post
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. 02 Jul 2026
Recruiter active1 week ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Phnom Penh
Verified
Recruiter active1 week ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
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Customer Support Officer

Credit Bureau Cambodia CBC
Phnom Penh

Customer Support Officer

(Customer Relation Officer)

Credit Bureau Cambodia CBC
Recruiter active1 week ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Cambodia - Phnom Penh
Verified This Job has been Verified as
Real by the Company.
Doun Penh | Phnom Penh
  1 Post
02 Jul 2026
Verified This Job has been Verified as
Real by the Company.
Recruiter active1 week ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  1. Handle and resolve the customer inquiries and complaints
  2. Identify issue and provide accuracy information to member
  3. Handle all incoming and outgoing correspondents’ emails/phones to/from member
  4. Ensure all inquiries, comments, complaints, and action taken are logged
  5. Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer and Commercial
  6. Process customer requests/orders/changes/returns according to procedures and/or guidelines
  7. Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap
  8. Manage and maintain the pending of request
  9. Assist in development forms, guidelines or procedures for Customer Support Unit
  10. Conduct the refresher training to existing CBC members
  11. Weekly tracking on the unsolved issues
  12. Monthly report of the issue handling
  13. Other tasks assigned by supervisor

Open To

Male/Female

Job Requirements

  1. Degree or relevant professional qualifications in Business, Finance or Management
  2. At least 1 year experiences with financial institutions
  3. Demonstrates the ability to be proactive & take the initiative to pay attention to detail
  4. Good oral and written communication skills in English
  5. Ability to interact effectively and collaboratively both internally and externally
  6. Strong interpersonal skill, self-motivated, and be a team player
  7. Honesty, reliability, and a commitment to strict confidentiality
  8. Ability to work under pressure with deadline
  9. Excellent knowledge of Ms. Office

What we can offer

Benefits

- Rewards for over performance

Highlights

- Join an experienced team

Career Opportunities

- Learn new skills on the jobs
Already Expired
OR
More jobs from this employer
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Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

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