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PRINCIPAL ACCOUNTABILITIES
1. Customer Acquisition & Sales
§ Identify and acquire new Home WiFi, AO WiFi, and AO WiFi 5G customers.
§ Conduct direct sales activities through door-to-door sales, roadshows, events, and field prospecting.
§ Generate and maintain a healthy sales pipeline.
§ Achieve individual and team sales targets on a daily, weekly, and monthly basis.
2. Market Development
§ Explore new residential and business areas with sales potential.
§ Conduct market surveys and competitor analysis.
§ Identify opportunities to increase market penetration and customer coverage.
3. Lead Management
§ Follow up on leads generated from marketing campaigns, referrals, and digital channels.
§ Ensure timely conversion of qualified leads into active customers.
§ Maintain accurate customer records and sales reports.
4. Customer Relationship Management
§ Provide product information and consultation to prospective customers.
§ Address customer inquiries and coordinate with relevant departments to resolve issues.
§ Build and maintain strong relationships with customers to encourage referrals and retention.
5. Sales Operations
§ Complete customer registration and document collection in accordance with company policies.
§ Ensure accuracy and completeness of customer information submitted for installation and activation.
§ Coordinate with technical and installation teams to facilitate timely service delivery.
6. Reporting & Compliance
§ Submit daily, weekly, and monthly sales activity reports.
§ Track sales performance and provide updates on market feedback.
§ Comply with all company policies, procedures, and ethical sales practices.

KNOWLEDGE, SKILLS & EXPERIENCE

• Educational Qualifications & Experience

1. Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
2. Minimum 1–2 years of sales experience, preferably in telecommunications, ISP, or FMCG industries.

• Key Skills & Knowledge

§ Strong field sales and closing ability
§ Good communication and customer persuasion skills
§ Ability to handle objections and work under pressure
§ Self-motivated, target-driven, and resilient
§ Good time management and discipline in field work
§ Basic understanding of Home WiFi / Fiber internet and FWBB products
§ Awareness of telecom services and competitor offerings
§ Basic sales process (lead generation to closing)
§ Understanding of customer segments and local market
§ Basic reporting and documentation requirements