This role is responsible for driving the creation and development of consumer products that support the main revenue stream of the consumer business. It involves overseeing the end-to-end product lifecycle—from planning and execution to performance management—ensuring alignment with organizational strategies and objectives. The position also includes managing existing product performance, implementing necessary enhancements, and supporting operational tasks related to product development and delivery.

Role & Responsibilities:
1. Research and Analysis

• Research and analyze market conditions for current prepaid products or services.
• Identify key competitor and consumer trends.
• Articulate market requirements and opportunities.
• Identify opportunities for new service innovation and enhancements for prepaid products.
• Collaborate with the research team regarding service development.

2. Product Planning and Management

• Determine new prepaid service specifications, packaging, and solutions that respond to changing consumer needs.
• Define the mid- to long-term roadmap for service development.
• Prepare necessary documentation to launch new services, including the Product Concept Paper, Business Case Proposal, and Product Development Document (PDD) with detailed product use cases to ensure accurate implementation.
• Execute pricing strategies and define service policies.
• Negotiate with suppliers and other relevant third parties as necessary.
• Oversee or propose future service developments where applicable.
• Coordinate and communicate with cross-functional teams to ensure timely and proper execution.
• Conduct UAT (User Acceptance Testing) or other relevant tests for new or existing products to ensure quality and functionality as designed, prior to product launch, to minimize service errors.

3. Product Marketing

• Work with the MarCom (Marketing Communications) team to develop marketing plans and event campaigns that generate service awareness and demand.
• Plan service launches in coordination with all involved parties.
• Liaise with the MarCom and Sales teams to effectively and efficiently promote or sell current and new services.
• Support Sales and Marketing with the necessary product knowledge and technical expertise.
• Deliver product presentations as needed.
• Collaborate with the training team to develop sales tools and training materials.
• Provide the Sales or CLM (Customer Lifecycle Management) team with the latest research and marketing insights to help close gaps and target the right segments.
• Implement the marketing plan in conjunction with all relevant departments.
• Drive continuous improvement in product performance and profitability.

4. Customer and End-User Support

• Manage prepaid service-related support, including user feedback and inquiries.
• Coordinate market research with relevant teams to gather customer and end-user feedback.
• Use market feedback to inform service refinements and ongoing development.
• Perform other tasks as assigned by the supervisor.

Education & Qualification: 

• Bachelor’s degree in relevant fields (bachelor’s in marketing or business is preferable)

Working Experience:

• 1-2 years of relevant working experience (having previous product management experience in Telco or similar industry is a plus)

Specific Skills: 

• Good command of English, spoken & written
• Communication skills
• Problem analysis and solving skills
• Strategic thinking
• Organizational and planning skills
• Creative, good judgment, & attention to detail
• Negotiating & presentation skills
• Team player, stress tolerance & customer orientation
• Quantitative and business analysis skills
• Knowledge of marketing principles and practices
• Project management skills