Reported successfully

Sales & Customer Service

• Ensure a consistently high standard of customer experience through professional service, product knowledge, and personalized recommendations with high-quality experience in the bookstore.
• Handle customer inquiries, complaints, and special requests with a service-recovery mindset.
• Promote and upsell store promotions, loyalty programs, and premium services (e.g. gift wrapping, special orders).
• Foster a welcoming environment and ensure that both teams deliver consistent, friendly service.

Daily Store Operations

• Oversee daily opening and closing procedures, including cash handling, POS system reconciliation, and end-of-day reporting (Open shift and close shift).
• Maintain cleanliness, tidiness, and merchandising standards in all areas (book displays, reading corners, cashier counter).
• Ensure security protocols for merchandise, cash, and customer data are followed.
• Ensure compliance with company policies, store procedures, and industry best practices to uphold operational excellence.
• Participate in PDCA (Plan, Do, Check, Act) processes to promote store operational enhancements.

Team Leadership

• Supervise, coach, and support frontline staff in delivering excellent service to meet sales targets with efficiency and professionalism.
• Conduct on-the-job training for new hires and provide feedback on performance.
• Organize and supervise staff duty rosters, break schedules, and task delegation with Assistant Store and Store Manager.

Inventory & Merchandising

• Monitor stock levels, manage replenishment, and participate in stocktaking exercises with the Merchandising department.
• Ensure book displays, feature tables, and promotional areas are well-organized and aligned with brand standards.
• Coordinate the set-up of seasonal displays and book launches/events.

Reporting & Administration

• Assist in preparing sales, inventory, incident and discrepancy reports to MD team.
• Communicate operational issues, customer feedback, and staff concerns to the Store Manager.
• Maintain accurate documentation of attendance, petty cash, and daily operational logs.
• Other tasks as assigned by the Store Manager.

• Minimum 3 years of experience in supervisory or retail management role, preferably in a bookstore or retail industry.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• Excellent communication and customer service skills.
• Experience in sales, merchandising, and inventory control.
• Proficiency in basic computer applications and POS systems is an advantage.
• Ability to work flexible hours, including weekends and holidays, as needed.

Languages

Fluent in English, competency in either Japanese or other language valuable but not required.