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Sales & Customer Service

• Welcome and assist customers courteously and ensure high quality experience in bookstore.
• Recommend titles based on customer preferences, current trends, literary knowledge,
•  book genres, bestsellers, new arrivals, and special promotions.
• Handle customer inquiries, resolve minor issues, address inquiries and offer curated suggestions and escalate concerns to the Supervisor when necessary.
• Promote loyalty programs, memberships, and value-added services (e.g. gift wrapping, book reservations) and upselling.
• Participate in PDCA (Plan, Do, Check, Act) processes to promote operational enhancements.

Store Operations

• Support visual merchandising and ensure the store is clean, organized, and well-stocked.
• Receive, unpack, and shelve new book arrivals and merchandise.
• Monitor stock levels and communicate replenishment needs.
• Assist with inventory counts and audits.

Cashiering Duties

• Operate the point-of-sales (POS) system with accuracy and efficiency.
• Process cash, card, gift card, and digital wallet transactions.
• Handle returns, exchanges, and refunds in accordance with store policies.
• Balance the cash register and prepare daily cash reports.

Store Upkeep & Merchandising

• Assist in arranging and replenishing book displays, feature tables, and promotional shelves according to merchandising guidelines.
• Follow up with sales floor, cashier counter, and reading areas are clean, tidy, and welcoming at all times.
• Assist in stock counts, monitor product shelf-life (if applicable), and report stock discrepancies or damaged items.

Leadership Support

• Mentor and support junior sales associates in customer service and store operations.
• Lead by example in achieving personal and store sales targets.
• Step in to observe store operations in the absence of management.

• Degree in Marketing, Business Administration, or a related field;
• 2 to 3 years’ experience in merchandising and managing teams effectively.
• Strong communication and interpersonal skills.
• Strong analytical skills and comfortable dealing with numerical data and systems.
• Must be able to work in a fast-paced environment.

Languages

Good in English, competency in either Japanese or other language valuable but not required.

Other Details

Working hours

Up to 48 hours per week; primary workdays are Monday to Sunday with Roster Schedule and one day off a week and work outside of office hours required on occasions