Senior Officer, Customer Service & Call Center in Phnom Penh

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Senior Officer, Customer Service & Call Center

(Customer Relation Officer)

Bright Victory Mekong Petroleum Import & Export Co

Doun Penh | Phnom Penh

1 Post

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Senior Officer, Customer Service & Call Center

Bright Victory Mekong Petroleum Import & Export Co, Doun Penh | Phnom Penh

Apply Here

Senior Officer, Customer Service & Call Center

Bright Victory Mekong Petroleum Import & Export Co

Apply Here

Senior Officer, Customer Service & Call Center

(Customer Relation Officer)

Bright Victory Mekong Petroleum Import & Export Co

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 Post

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Energy/Water/Oil & Gas/Waste

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

Manage the call center team and data
Manage complaint resolution policy, procedure, and manuals
Conduct and manage necessary outbound surveys to seek insights in order to provide satisfactory customer service to clients
Prepare reports and analyze the call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Assist in identifying trends, suggest strategies that can offer better customer service experience using insights from the data obtained
Conduct training, coaching, and leading call center agents as they provide support for customers.
Conduct the cross-selling products/services
Manage inquiries on franchise with relevant stakeholders and support the franchise onboarding journey of clients
Work closely with relevant departments and stakeholders to resolve the complaints/disputed cases via all the channels
Keep tracking daily, weekly, monthly and yearly complaint analysis reports with a review from Marketing Manager to improve service level.
Evaluate other agents team members relating to their call etiquette and data management
Build effective relationships with call center team and communicate all information clearly in a timely manner.
Perform other tasks assigned by management.

Open To

Male/Female

Job Requirements

Bachelor’s Degree in communications, marketing, business, or relevant field
At least two years of work experience dealing with clients in terms of complaint resolution, call center service, client service, and/or internal and external communications
Proficiency in Excel, data analysis and report writing
Able to analyze problems and strategize for better solutions
Being flexible and having high motivation skills working and dealing with people
Effective written and oral communication skills in both Khmer and English
Be honest, flexible, independent, and able to work under pressure.

What we can offer

Benefits

- Rewards for over performance

Highlights

- Join an experienced team

Career Opportunities

- Learn new Skills on the jobs

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