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Key Responsibilities
• Assisting the Customer Service Manager with her day-to-day duties
• Be friendly with tenants and be the customer main point of contact for management
• Meet and greet visitors, ensuring that visitors sign in and out of the site if required
• Deal with inquiry both on phone and face to face with tenants and visitors
• Resolve customer’s problems and feedback
• Referring maintenance request by residents to the appropriate staff
• Supply information regarding the organization to relevant people or entities
• Report any building/tenant issues or suggestions to the Customer Service Manager
• Ensure that building equipment functions properly and notify to management of occurring deficiencies or
needs for repairing or maintenance
• Directs residents or tenants by maintaining overall employee responsibilities within the facility
• Monitor the cleanliness and equipment in common areas or lobby put in proper conditions
• Perform other duties as assigned by Line Manager

Job Qualifications
• Bachelor’s degree in Business Administration or relevant field
• Minimum of 2 or 3years’ proven experience in a customer service position or property management sector
• Fresh graduate dynamic is also encouraged to apply
• Ability to stay calm and deal with customers
• Good verbal and written communication skills with Khmer, English, Chinese
• Ability to work unsupervised and able to make decisions independently
• Ability to work under pressure and independently
• Good computer skills – Microsoft Office Suite (Word, Excel, PowerPoint)