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1. Customer Service Operations

• Serve as the first point of contact for customers, visitors, and tenants
• Handle customer inquiries, requests, and complaints in a professional and timely manner
• Provide accurate information about stores, promotions, services, and facilities
• Record, follow up, and coordinate customer feedback or issues with relevant departments

2. Administrative Support

• Perform daily administrative tasks such as filing, documentation, and data entry
• Manage incoming and outgoing calls, emails, and correspondence
• Prepare basic reports, letters, and documents related to operations and customer service

3. Front Desk & Reception Duties

• Manage front desk or information counter operations
• Register visitors and maintain visitor logs
• Maintain a clean, organized, and professional reception area

4. Coordination & Support

• Coordinate with Operations, Sales, Marketing, Security, and Maintenance teams
• Support mall/store activities, promotions, and events
• Assist in tenant communication and operational notices

5. Compliance & Service Standards

• Follow company policies, service standards, and procedures
• Ensure customer service quality and company image are well maintained
• Support service improvement initiatives based on customer feedback.

• Associate Degree or Bachelor’s Degree in Business Administration, Management, Hospitality, or related fields
• 1–2 years of experience in administration, customer service, retail, or mall operations
• Experience in retail stores, malls, hotels, or customer‑facing roles is an advantage
• Fresh graduates with strong service mindset may be considered
• Strong customer service and communication skills
• Good organization and multitasking abilities
• Problem‑solving and customer‑oriented mindset
• Ability to work under pressure and handle complaints professionally
• Basic knowledge of Microsoft Office (Word, Excel)
• Experience with customer service systems or POS is a plus
• English: Basic to intermediate communication
• Friendly, polite, and professional attitude
• Honest, responsible, and detail‑oriented
• Willing to work shifts, weekends, or public holidays if required.