Reported successfully

This position involves the creation and management of tour quotations and agreements, coupled with proactive customer engagement strategies to optimize client experience and achieve sales objectives.

JOB SCOPE
(Both location and responsibilities)Within World Pop Travel & Tour Group Co., Ltd.

KEY ACCOUNTABILITIES

• Lead Generation: Conduct targeted cold and warm outreach to identify and engage qualified
• prospective clients, actively pursuing referrals to expand the corporate client base.
• Promotion and Offer Communication: Effectively communicate current promotions and discounts to leads and clients to drive sales.
• Proposal and Agreement Development: Prepare and present compelling corporate tour quotations and service agreements to clients.
• Client Needs Analysis and Program Recommendation: Conduct detailed cost-benefit analyses to understand client requirements and recommend tailored corporate tour programs.
• Tour Coordination and Problem Resolution: Collaborate with the Tour Operations team to address and resolve corporate tour-related issues, ensuring seamless service delivery.
• Client Relationship Management and Retention: Develop and maintain strong, long-term clien relationships to maximize customer lifetime value and ensure client satisfaction.
• Prepare accurate and detailed corporate tour rooming lists to facilitate smooth accommodation arrangements.
• Financial Coordination and Payment Tracking: Liaise with the accounting team to manage tour invoices and ensure timely client payment.
• Performance Reporting and Analysis: Track appointments, sales activities, and client feedback,
• generating comprehensive weekly and monthly performance reports for management review.
• Weekly Reporting: Provide concise weekly sales and activity reports to the management team.
• Perform other duties and responsibilities as assigned by management.

Education

• A Bachelor’s degree in Business Administration is required; a degree in Tourism and Hospitality
• Management is preferred.
• Equivalent practical experience may be considered in lieu of a Bachelor’s degree.

Experience

• A minimum of 2 years of relevant working experience.
• MS Office and Software
• Candidates must demonstrate computer skills, including proficiency in:
• a. Microsoft Excel
• b. Microsoft Outlook
• c. Microsoft PowerPoint
• d. Digital social applications
• These skills are essential for the effective creation of reports, proposals, and recommendations.
• Other Skills
• Proven ability to manage multiple projects, think strategically, and deliver results under pressure.
• Strong problem-solving, selling, and negotiation skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.