Design and develop network solutions that meet customer, business, service, and cost optimization requirements. Collaborate with Sales, Presales, Delivery, and technical teams to gather requirements and propose appropriate network architectures. Prepare technical solution designs, proposals, and implementation plans for enterprise and ISP customers. Design and implement Layer 2 and Layer 3 network solutions, including MPLS, routing, switching, and connectivity services. Conduct site surveys and feasibility assessments with customers and infrastructure providers to ensure solution viability. Coordinate with multiple infrastructure providers to evaluate connectivity options, compare costs, and recommend the most suitable solution. Configure and provision network technologies, including RRPP, STP, SEP, MPLS, routing, and switching solutions. Support project implementation and ensure solutions are delivered according to design specifications. Manage multiple solution design projects while meeting deadlines and customer expectations. Mentor junior engineers and contribute to knowledge sharing and technical development within the team.
Develop and manage the product roadmap, service features, pricing models, and packaging strategies for EzeCloud and Data Center services. Enhance and expand cloud and data center offerings, including Colocation, Rack Space, Dedicated Hosting, Private Cloud, and Hybrid Cloud solutions. Identify market opportunities, customer needs, and competitive gaps to create differentiated service offerings. Conduct market research, competitor analysis, benchmarking, and pricing assessments to support product growth strategies. Define compelling product positioning, value propositions, and customer messaging. Develop and execute go-to-market strategies to drive product adoption, revenue growth, and market penetration. Collaborate closely with Engineering, Operations, NOC, and Data Center teams to ensure service readiness, quality, and operational excellence. Support strategic enterprise opportunities by providing product expertise and solution recommendations. Develop hybrid cloud strategies leveraging EzeCloud capabilities and public cloud partnerships. Coordinate service provisioning processes and ensure operational readiness for new product launches. Monitor product performance and recommend enhancements to improve customer experience and commercial success.
Manage and grow the Infrastructure Solutions portfolio, including Servers, Storage, HCI, Backup & Disaster Recovery, Virtualization, Data Center, Cloud, and Business Continuity solutions. Define product strategy, positioning, value propositions, pricing, and lifecycle management plans. Identify emerging technologies, market opportunities, and vendor partnerships to enhance the product portfolio. Develop solution bundles and service offerings aligned with customer requirements and market demand. Build and maintain strategic relationships with key technology vendors, including Huawei, Dell Technologies, HPE, Lenovo, xFusion, VMware, Veeam, and other infrastructure partners. Manage vendor engagement activities, including pricing negotiations, deal registration, rebates, MDF programs, certifications, training, and business reviews. Conduct market research, competitive analysis, customer engagement activities, and strategic account planning. Support Sales teams through product presentations, customer workshops, proposals, RFIs, RFPs, and tender responses. Collaborate with Presales and Engineering teams on solution design, BOM validation, architecture reviews, pricing strategies, and profitability optimization. Monitor industry trends, competitor activities, and vendor roadmaps to identify growth opportunities and portfolio enhancements. Drive product commercialization initiatives to achieve revenue, profitability, and market share objectives.
Drive new business acquisition by developing enterprise opportunities within SEZs, manufacturing companies, industrial parks, and corporate organizations. Promote and sell a comprehensive portfolio of ICT solutions, including Internet Connectivity, Cloud Services, Data Center, Cybersecurity, Managed Services, and Digital Business Solutions. Identify, develop, and penetrate emerging enterprise markets across Phnom Penh and key provincial commercial and industrial zones. Build and maintain trusted relationships with C-level executives and key decision-makers to position the company as a strategic technology partner. Conduct consultative customer engagements to understand business challenges and recommend customized, scalable ICT solutions. Maximize revenue growth by expanding existing customer accounts and identifying cross-selling and upselling opportunities. Manage the full sales lifecycle, from prospecting and pipeline development through proposal, negotiation, contract closure, and post-sales engagement. Collaborate closely with Pre-Sales, Engineering, Product, and Delivery teams to develop competitive technical and commercial proposals. Maintain accurate sales forecasts, customer records, and pipeline activities using CRM systems while delivering regular business performance updates. Perform other duties as assigned by the Line Manager.
Understand customer business requirements and translate them into effective technical solutions Conduct customer discovery sessions, technical presentations, workshops, and product demonstrations Prepare technical proposals, solution architectures, scopes of work (SOW), and bill of quantities (BOQ) Support Enterprise Sales teams during customer meetings, solution discussions, and tender submissions Collaborate with vendors and internal stakeholders to develop competitive ICT solutions Provide technical consultation and recommendations aligned with customer needs and budgets Support proof-of-concept (POC), implementation planning, and technical clarifications
Go-to-Market (GTM) Strategy & Product Launch: Lead the end-to-end commercialization of new and existing Enterprise products. Develop and execute comprehensive GTM strategies aligned with business objectives. Define target markets, customer segments, value propositions, and product positioning. Coordinate cross-functional launch readiness across Sales, Marketing, Operations, and Customer Success. Monitor launch performance and optimize market adoption. Product Marketing: Develop and implement product marketing strategies to increase awareness, demand, and customer adoption. Create compelling product messaging, positioning, and sales collateral. Ensure consistent branding and customer communication across all marketing channels. Collaborate with Corporate Marketing on integrated marketing initiatives. Sales Enablement: Equip the Sales team with tools, content, and training to effectively position and sell Enterprise solutions. Develop sales playbooks, competitive battle cards, proposal templates, product collateral, ROI calculators, and sales presentations. Deliver ongoing product knowledge and sales enablement programs. Product Performance Management: Own the commercial performance monitoring of the Enterprise product portfolio. Track key performance indicators including: Revenue and profitability Pipeline contribution Product adoption Customer acquisition Win/loss rates Cross-sell and upsell performance Campaign effectiveness Sales forecasting accuracy Develop executive dashboards and recommend strategies to improve product performance. Demand Generation & Marketing Campaigns: Lead integrated demand generation programs to drive pipeline growth and market awareness. Oversee product launches, digital marketing campaigns, customer events, industry exhibitions, executive briefings, webinars, roadshows, and lead generation initiatives. Measure campaign ROI and continuously optimize marketing effectiveness. Market & Customer Insights: Analyze customer feedback, market trends, competitor activities, and buying behavior to identify growth opportunities. Provide actionable commercial insights to Product Development and Executive Management to support future product enhancements and business strategies. Executive Reporting & Commercial Strategy: Prepare executive reports and dashboards on product performance, campaign effectiveness, pipeline health, market trends, and customer adoption. Present strategic recommendations to Executive Leadership to drive business growth and commercial excellence.
Achieve and exceed revenue targets through strategic solution selling and account development. Identify, qualify, and pursue new enterprise opportunities across connectivity, cloud, security, and managed services. Understand customer business needs and translate them into tailored technical and commercial proposals. Build and maintain strong relationships with key decision-makers and IT/technical stakeholders. Lead solution presentations, demonstrations, and project discussions with enterprise clients. Drive market penetration by ensuring consistent account coverage and opportunity pipeline growth. Collaborate with Pre-Sales, Product, Engineering, and Operations teams to design and deliver customer solutions. Negotiate solution pricing, service terms, and contract agreements aligned with company strategy. Provide dedicated after-sales support, ensuring successful service delivery and high customer satisfaction. Monitor market trends, competitor solutions, and customer insights to support new product and solution development.
Drive enterprise sales growth by acquiring new customers and expanding business within existing accounts to achieve and exceed revenue targets. Develop and execute strategic account plans to identify business opportunities, increase market penetration, and maximize customer value. Build and maintain strong relationships with C-level executives, decision-makers, and key stakeholders across enterprise customers. Understand customer business objectives and challenges, translating them into tailored ICT and enterprise solution proposals. Lead the end-to-end sales process, including prospecting, solution positioning, proposal development, negotiation, and contract closure. Collaborate with technical, product, and service delivery teams to design and deliver customer-centric solutions. Maintain an accurate sales pipeline and forecast through CRM systems, ensuring visibility and effective opportunity management. Monitor market trends, industry developments, and competitor activities to identify new business opportunities and strengthen competitive positioning. Ensure high levels of customer satisfaction through proactive account management, issue resolution, and ongoing engagement. Prepare and present business proposals, commercial agreements, and executive-level presentations to customers and internal stakeholders.
Lead the end-to-end delivery of ICT and ISP projects, ensuring alignment with customer requirements, business objectives, timelines, and quality expectations. Develop and manage project plans, schedules, resource allocations, risk registers, and issue logs throughout the project lifecycle. Serve as the primary customer contact during project execution, providing regular updates and ensuring a positive customer experience. Coordinate cross-functional teams, vendors, OEM partners, and technical resources to ensure timely and successful project delivery. Collaborate with Presales, Product, and Solution teams to validate project scope, delivery approach, resource requirements, and implementation timelines. Monitor project progress, manage risks and escalations, and drive resolution of project challenges. Ensure smooth project closure and handover to Managed Services or Support teams, including documentation, customer training, and acceptance sign-off. Contribute to continuous improvement initiatives by capturing lessons learned and enhancing PMO processes, standards, and best practices.