Business Performance

• Keep upselling food and beverage to achieve restaurant financial target.
• Practice related cost control activities briefed and trained by superior.
• Know outlet promotional activities.

Operation

• Take part on daily team briefing with restaurant manager to be clear about current key activities and operational plans.
• Perform as per instructions and trainings provided to manage smooth run of the shift operation fulfill guest needs and provide exceptional services.
• Work hand to hand and coordinate with outlet kitchen team to create healthy and friendly working atmosphere.
• Keep effective communication with outlet chef, restaurant manager and beverage manager on the matters, which requires their attentions..
• Be attentive at restaurant to greet all guests, make sure every guest are serving well with proper professional manner.
• Practice well grooming hygiene policy.
• Make sure captain order, pens and waiter cloths are available before shift start
• Ensure restaurant standard operating procedures are properly follow daily basis.
• Follow shift and task assigned by supervisor or restaurant manager.
• Maintain restaurant cleanliness, proper layout of dining areas based on standard, make sure information are shares to Supervisor if any defect in restaurant.
• Organize operation-supporting stations, breakfast counters, food pick up areas, clearance areas and stewarding areas.

Main Complexity/Critical issues in the Job

• Make sure all guests and colleagues’ satisfaction perform high level of standard provided by brands.
• There will be assignment to support Banquet events and night shift based on requirement of events, so that must available to work different shift and flexible to support banquet operations.

Knowledge and Experience

• High School from a reputable hospitality school preferred
• Minimum of 2 years of experience holding same positions from Hotel & Resorts, Accor hotels experience count as potential.
• Good knowledge of F&B professionalism with understanding of hotel operation.
• Excellent reading, writing and oral proficiency in English language
• Good working knowledge of restaurant software

Competencies

• Strong performer
• Excellent communication customer contact skills
• service oriented with an eye for details
• A motivator and self-starter
• Well-presented and professional groomed at all times
• Flexible in working hours and able to work in high-pressure situation.