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1. Training and Development

• Conduct comprehensive training programs for new and existing baristas,covering coffee knowledge, brewing techniques, and customer service.
• Develop and maintain training materials, including manuals, checklists, and videos.
• Assess baristas' skills periodically and provide additional training as needed to maintain high standards.
• Coordinate with store managers to schedule ongoing training sessions and workshops.

2. Quality Assurance and Control

• Establish quality benchmarks for coffee preparation, presentation, and consistency in all locations.
• Conduct regular site visits to observe baristas, provide feedback, and ensure adherence to quality standards.
• Implement and monitor quality control procedures, including periodic taste tests and equipment maintenance checks.
• Track quality issues and initiate corrective actions to address deficiencies.

3. Product Knowledge and Innovation

• Stay updated on industry trends, new brewing techniques, and innovations in coffee culture.
• Support the introduction of new beverages by creating training materials and guidelines for consistent execution.
• Encourage a culture of continuous improvement and creativity among baristas to elevate the customer experience.

4. Compliance and Standards

• Ensure all baristas follow health, safety, and food handling regulations.
• Develop and implement standard operating procedures (SOPs) for barista tasks and quality control checks.
• Collaborate with the quality assurance and operations team to refine processes and establish best practices.
• Maintain records of training, quality audits, and barista performance.
• Analyze customer feedback related to product quality and service to identify improvement opportunities.
• Prepare reports and summaries on training outcomes, quality metrics, and team performance.

• At least 3 years’ experience with skilled Barista and trainer
• Extensive knowledge of coffee beans, brewing methods, and beverage presentation
• Proven experience within a catering environment.
• Possess excellent interpersonal and communication skills.
• Ability to work under pressure.
• Able to multi-task in a fast-paced environment.
• Strong leadership and mentoring abilities
• Experience with espresso machines and other coffee equipment
• Ability to create and implement effective training programs
• Good problem-solving skill
• Computer skills (Ms Office, Internet and Email…)
• Bachelor Degree or equivalent; Barista certification is a plus