Merchant Support Manager in Phnom Penh

Merchant Support Manager

(Customer Service Manager )

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

1 Post

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Merchant Support Manager

WING BANK (CAMBODIA ) PLC, Boeng Keng Kang | Phnom Penh

APPLY HERE

Merchant Support Manager

WING BANK (CAMBODIA ) PLC

APPLY HERE

Merchant Support Manager

(Customer Service Manager )

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 Post

04 Aug 2025

APPLY HERE

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Ensure that Corp. bank account opening and service enabling (& International payment acceptance), bank facilities are delivered to within SLA.
Maintain high retention rate of customers relationship.
Ensure on the collected KYC and Service Agreement are acceptable to process opening account, service enablement and submit to relevant department following internal process.
Problem solving and complaint handling.
Work with PMO & IT for partner integrations upon assignment.
Work with cross-functional verticals to ensure service is smoothly operated. (Wingmall, Wing Shopping, Wingmarket…etc.).
Work with and follow up (Dispute team, Technical Team, Finance Team, BI, BA, Compliance and Legal, Marketing Team, Logistics and Admin team, PD, PMO, E-commerce Team…...etc.) to have the case resolved or result delivered within SLA or expected timeline from the Corporate Banking team.
Provide full administrative support, training and updating materials, POSM and other logistics arrangements for each respective business.
Ensure the daily tasks of the team are done with quality and timely. And give constructive feedback to ensure effectiveness and efficiency of the result delivered.
Reflect on the report of business performance and issue/case to pursue for further actions from the internal relevant team and properly manage Master list of Partners.
Brief internal stakeholders of products/services features upon requested. And Action on ad hoc request from line manager to support the business.

Open To

Male/Female

Job Requirements

Bachelor’s degree in Business Administration, Management or other related fields.
At least 6 years work experience in customer service management/support areas and 3 years in managerial.
Strong capability in understanding nature of Business of Corporate partners and communicate well with relevant stakeholders to identify the issue and root cause.
Good in communication, both in writing and speaking in English and Khmer, interpersonal skills and capable of maintaining strong relationships.
Proficient in the standard MS Office products (Excel, Word & PowerPoint)

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