The Officer, Student Affairs plays a pivotal role in shaping a supportive and inclusive school environment that promotes the personal and academic development of all students. This position reports to Supervisor, Student Affairs.

• Assist with administrative processes for SCIA K12 School to ensure smooth operations and good customer satisfaction.
• Engage customer and address students’ and parents’ feedback and concerns
• Support the Academic and Admissions team in communicating school announcement’s information to parents and students for Chinese market
• Manage the school information systems to efficiently track student data.
• Create, update, and maintain accurate student records, documentation, and results.
• Maintain precise records of student attendance and follow up on absences as necessary.
• Support the school events schedule to ensure all stakeholders are informed of upcoming activities and logistical arrangements.
• Communicate regularly with parents via letters, Telegram, WeChat, and the Engage portal, providing updates on their children’s progress, upcoming events, and any significant changes to the curriculum or school policies.
• Manage the registration for student lunch programmes.
• Collaborate closely with the Enrichment, Admissions, and parent engagement teams to synchronize efforts and enhance the overall student and parent experience.
• Support the Vice Principal in handling and resolving student and/or parent complaints to achieve successful outcomes.
• Maintain strong relationships with the students, parents and staff, fostering a supportive community.
• Ensure timely dissemination of information across all communication channels.
• Performing a variety of administrative duties to support the running of the front desk.
• Assist and organize Parent-Teacher Meetings (PTMs), including registration, coordination, and allocation of timeslots.
• Perform other functions as necessary or assigned by RO/HoD
• Participate in school-wide events.

• A degree in business administration, Marketing or related field is preferred.
• Proficiency in English and Khmer (Spoken and Written)
• Able to communicate in Chinese is a plus
• Experience in School administration, customer service or a similar role.
• Good interpersonal, communication and customer service skills.
• Proficiency in Microsoft office and CRM software.
• Ability to work independently and with cross functional teams.
• Willing to work flexibly in dynamic and fast-paced environment, and to travel extensively (when necessary)
• Strong interpersonal skills.
• Strong ability in teamwork, and problem-solving
• Pro-active
• Ability to work independently, as well as in collaboration with others
• Works well under pressure, well organised and with strong attention to detail
• Ability to multitask whilst ensuring supervision of students
• Patient and caring