Reported successfully

Responsibilities:

• Leads operations team and oversees all BreadTalk outlets
• Responsible for the delivery and compliance of QSC, Systems Maintenance and Safety and Security standards for all outlets
• Develops business and cost management strategy
• Planning, rolling out and communicating approved sales and marketing plan
• Analyses sales performance, market condition and competition
• Forecasting, setting and communicating monthly sales target for all outlets
• Responsible for customer satisfaction and service excellence
• Managing and meeting all committed budgets for sales and operations excellence
• Maintains close working relationship with brand principal
• Provides timely sales and operations report for the management and brand principal
• Maintaining record of all necessary reports related to the sales, production, operations, etc.
• Manages career and training development for all team members
• Carry out additional duties and achieve desirable results assigned by Supervisor

Accountabilities:

• Meeting the Profit and Loss of all outlets collectively
• Achieving operations and training excellence of Operations Department and meeting Brand delivery standards
• Data integrity and sales leakages
• Career development of all personnel within the department

Additional Quality Traits:

• Excellent leadership and coaching skills with the ability to motivate people
• Be a self-starter with high initiative to manage operations issues, processes and people

Requirement:

• Master Degree / Certificate in Food and Beverage
• Minimum 5 years of experience in operation leadership roles in the F&B, retail or service industry
• Demonstrates knowledge of product, service and quality standards, as well as equipment and operations standards
• Bilingual in English and Khmer (written and spoken)

Personal Attributes:

• Strong leadership, interpersonal and communication skills
• Analytical and critical thinker
• Passionate, enthusiastic and dedicated to developing and coaching people
• Organized with people management skills
• Positive working attitude
• Readiness in continuous learning
• Honesty and integrity