A Good Opportunity for ..
Operational Management
• Supervise daily operations of all assigned stores/branches.
• Ensure all operational processes follow company SOPs and standards.
• Monitor store performance, sales activities, and operational efficiency.
• Handle operational issues and provide immediate solutions.
• Coordinate with department heads to ensure smooth workflow.
Team Management
• Lead, coach, and supervise store teams and supervisors.
• Conduct regular performance monitoring and staff evaluations.
• Ensure staff discipline, attendance, grooming, and professionalism.
• Support recruitment, onboarding, and training with HR department.
Customer Service
• Ensure excellent customer service standards are maintained.
• Handle customer complaints and operational escalations professionally.
• Improve customer satisfaction and shopping experience.
Inventory & Stock Control
• Monitor stock movement and inventory accuracy.
• Coordinate with warehouse and purchasing teams to avoid stock shortages or overstock.
• Reduce inventory loss, damage, and operational waste.
Sales & Performance Monitoring
• Analyze sales reports and operational KPIs.
• Develop action plans to improve branch performance.
• Monitor productivity, expenses, and operational costs.
Compliance & SOP
• Ensure stores comply with company policies, safety standards, and operational procedures.
• Conduct regular operational audits and branch inspections.
• Maintain cleanliness, organization, and visual merchandising standards.
Reporting
• Prepare daily, weekly, and monthly operational reports.
• Report business performance, challenges, and improvement plans to management.