Sales & Revenue Growth

• Develop and implement sales strategies to achieve monthly and annual revenue targets.

• Identify and build partnerships with schools, offices, and organizations to promote bulk orders, catering, and meal plans.

• Introduce loyalty programs, membership cards, or discount packages to retain regular customers.

Marketing & Branding

• Design and execute marketing campaigns (digital, offline, and on-site) to promote new menu items, seasonal offers, and special promotions.

• Manage social media platforms, online reviews, and customer engagement activities to build a positive brand image.

• Coordinate events, sponsorships, and community engagement to increase visibility of the canteen.

Customer Relationship Management

• Ensure high levels of customer satisfaction by addressing feedback and continuously improving the service.

• Conduct regular surveys and focus groups to understand customer preferences and dining trends.

• Build strong relationships with key clients and partners.

Operational Support

• Collaborate with the kitchen and service team to align menu offerings with customer demands and market trends.

• Provide input on menu pricing, product development, and promotional items.

• Monitor sales performance, prepare regular reports, and recommend improvements.

Team Leadership

• Train and motivate the sales & marketing team to deliver on KPIs.

• Ensure staff are equipped with customer service and sales techniques to maximize upselling opportunities.

• Foster a culture of collaboration, accountability, and customer focus.

• Education: Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or related field.

• Experience: Minimum 3–5 years of proven experience in sales & marketing, preferably in F&B, hospitality, or retail.

• Skills & Competencies:

  • Strong knowledge of sales techniques, digital marketing, and promotional activities.

  • Excellent communication, negotiation, and interpersonal skills.

  • Ability to analyze market trends and translate into actionable strategies.

  • Leadership and team management experience.

  • Proficiency in MS Office, social media management, and marketing tools.

• Language: Proficiency in [English/Khmer/other relevant language].