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Senior Customer Experience Reporting Specialist

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
2 days ago
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Senior Customer Experience Reporting Specialist

WING BANK (CAMBODIA ) PLC
Phnom Penh
APPLY HERE

Senior Customer Experience Reporting Specialist

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
2 days ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Conduct forecasting and capacity planning to ensure optimal staffing levels.
  • Support scheduling and make real-time adjustments to meet service demands effectively.
  • Monitor and report on key performance metrics to drive operational efficiency.
  • Work closely with cross-functional teams to align on CX goals and staffing requirements.
  • Enhance reporting processes and tools through automation and advanced data analysis.
  • Perform other tasks as assigned by the line manager.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in business Analytics, Statistics, Information Systems, or a related field. Master’s degree is a plus.
  • At least 2 or 3 years in data analysis, reporting, or customer experience-related roles.
  • Ability to communicate with other related departments.
  • Good English and knowledge in advance Excel, SQL, Power BI/Tableau, Python or R (optional but preferred), and CRM systems.
  • Ability to work on new system.

What We Can Offer

Benefits

Reward for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

Apply for this job

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More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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