Customer Service Specialist (AFF - Air Freight Forwarding)

• Arrange daily air-export and import shipments and operation.
• Understand the SOP of all customers and strongly follow SOP requirement.
• Follow up with local customers for cargo as well as document status & keep related parties informed if any change
• Execute all important shipping documents, e.g. flight schedule, Hawb, Mawb, Manifest, INV/packing list / CO etc...
• Arrange booking truck with trucking team for pick up & delivery shipments to customer in timely.
• Closely follow up with Customs Broker to ensure smooth operation of all the activity of import & export shipments.
• Report to Customers, Manager & Concerned if any irregular.
• Contact to airline, GSA, CSA oversea agents for flight schedule.
• Update schedule to customers and agent.
• Checking approval and contact to shipper for any booking approval.
• Issue HAWB, MAWB, Manifest etc for smooth arrangement.
• Responsible for full system data entries.
• Issue invoice and send to customers & oversea agent as per timeline.
• Responsible for sending pre-alerts and shipping advice to customers.
• Follow up shipment arrival as per schedule.
• Support or co-ordinate with other operation staffs and related departments.
• Weekly report to Manager
• Others assigned by Manager

• Bachelor’s degree of Business and Administration
• Relevance experience in air-export and import shipments and operation about 2 to 3 years.