Reported successfully

• Master Planer for the daily NEO staff schedule

• Lead the coordination of Events or activities at NEO

• Explains game operation or rules to staff,

• Responds to patron complaints of machine malfunction

• Informs customers of defective machines and returns tokens inserted by customers back to them

• Calls or notifies the maintenance department or technician of the arcade machine and records time of machine malfunctions

• Keeps records of the time and activities of customer and staff

• Observes customers and keeps peace and order inside the facility or store

• Mentor and support Assistant Supervisor in organizing NEO Staff

• Daily checking game machine and other equipment

• Organize general maintenance schedule and keep following up with technician team

• Conduct weekly team-meeting

• Participate in weekly and monthly meeting with Malls

• Assist and participate in regular training with Malls

• Deal with the technical team

• Prepare all reports, daily, weekly, monthly and close shift reports

• Work directly with account department and Senor Officer Merchandise in Inventory, stock control, ordering process etc.….

• Handle customer’s complaints and solve it

• Daily Monitor staff attendance, leave record and report to Operations Manager

• Providing a leadership support function to team and motivate staff

• Training and peer monitoring new staffs

• Be an example and active role model for all NEO staff

• Act as a role model in providing exemplary customer service to walk-in customers, and community at large

• Implement NEO’s rule and regulations

• Provide training and update information to NEO staff

• Promote NEO when interacting with visitor and groups

• Bachelor’s degree in Business Administration or higher in relevant field
• A minimum of 3 years’ experience working in a entertainment center, Game Arcade or amusement parks, ideally in a managerial role
•  Strong project management, negotiations, and knowledgeable on marketing
•  Ability to spot trends of entertainment and opportunities to improve sites performances.
• Proven ability to influence people (internally and externally).
• Ability to communicate clearly with a high level of adaptability in front of big and small groups.
• Ability to build strong supplier network and partnership process.
• Strong commercial, customer satisfaction focus, and personal ethics.
• Ability to work under high pressure roles where deadlines and bottom lines P&L achievement.