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Aftersales Manager

RMA Cambodia
Prampir Meakkakra | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 1 day(s) ago
Recruiter active13 hours ago The recruiter at this company was last active reviewing applications.
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Aftersales Manager

RMA Cambodia
Recruiter active13 hours ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Sales, Business Development

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • People management: responsible for the organization and performance of a growing team of after sales service personnel including both in field & workshop activities.
  • Implementing and maintaining activity and other company management systems as required assisting in the overall management of this support division.
  • Identifying appropriate training and staffing requirements to meet both existing and future needs.
  • Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations
  • Preparation of operational and capital budgets as required and actively striving to meet targets.
  • Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty.
  • Optimizing spare parts stock levels, costs and availability for customers buy regularly reviewing on items of concern.
  • Efficient management and scheduling of resources for the maintenance, service and other operations as required by GM.
  • Identification of materials, parts and equipment for purchase to achieve value for money.
  • Interact at a management level with all departments to ensure seem-less flow for work performance and information is maintained at all times.
  • Developing and implementing the necessary infrastructure and processes to support future growth. This includes systems, procedures, customer service, training, management information and performance controls.
  • Develop manage and deliver efficiency KPIs for the After Sales Service Department in conjunction with the General Manager.
  • Actively solicit additional business for the After Sales department.
  • Report monthly on overall P & L of After Sales business

Open To

Male/Female

Job Requirements

  • Bachelor degree in related field
  • Good leadership and management
  • Good orientation, good customer service, be patient and fast response with the customer, related experience, strong leadership, and business mindset/business development.
  • Excellent English (written and spoken)
  • Fully conversant with Microsoft suite of products and fully computer literate.

What we can offer

Benefits

* Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques

Apply for this Job

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Experience level

Manager

Job Function

Sales, Business Development

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

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