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Call Center Supervisor ( Chinese Speaking )

(Call Center)

yes seatel
Chamkar Mon | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Call Center Supervisor ( Chinese Speaking )
yes seatel, Chamkar Mon | Phnom Penh
APPLY HERE

Call Center Supervisor ( Chinese Speaking )

yes seatel
Phnom Penh
APPLY HERE

Call Center Supervisor ( Chinese Speaking )

(Call Center)

yes seatel
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Chamkar Mon | Phnom Penh
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Lead, train, and motivate customer service representatives to deliver excellent service;
  • Evaluate agent performance against established goals and Key Performance Indicators (KPIs);
  • Provide ongoing coaching and feedback to agents, helping them develop necessary skills;
  • Address and resolve escalated customer issues or complaints that representatives cannot handle;
  • Manage daily team operations, including scheduling, call volume, and staffing requirements;
  • Ensure the quality of service provided by the team meets company standards;  
  • Keep agents updated on product knowledge and new processes or initiatives;
  • Assist in the hiring process for new customer service representatives. 

Open To

Male/Female

Job Requirements

  • Bachelor in management, business administrative.
  • 4 years’ experience in customer service.
  • Ability to inspire and guide a team to perform at their best. 
  • Excellent verbal and written in Chinese.  
  • Strong understanding of customer service principles and experience in the field. 
  • Effective negotiation and problem-solving skills to handle complex issues. 
  • Familiarity with call center software, telephone equipment, and data analysis tools. 
  • Strong organizational abilities and attention to detail. 
  • A dependable and results-oriented approach to work. 

What We Can Offer

Benefits

- Rewards for over performance.

Highlights

-Join an experienced team

Career Opportunities

-Learn new Skills on the job
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

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