Corporate Operations Support Specialist in Phnom Penh

Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

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Corporate Operations Support Specialist

Corporate Operations Support Specialist

WING BANK (CAMBODIA ) PLC

APPLY HERE

Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 day ago

APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Answer customers’ inquiries through inbound calls or digital channels to address inquiries, resolve issues, and provide information about products, services, or company policies in the professional manner and ensuring high levels of satisfaction.
Resolve customer complaints by investigating issues, providing solutions, and following up to ensure customer satisfaction.
Educate customers on product features, services, or processes, and troubleshoot common issues
Identify, analyze, and troubleshoot customer issues related to products, services, billing, or technical concerns.
Escalate more complex issues to higher-level support or appropriate departments for resolution.
Maintain detailed notes of customer interactions, including concerns, actions taken, and resolutions in the company’s CRM or ticketing system.
Stay up-to-date with product offerings, services, company policies, and industry standards to provide accurate and relevant information.
Provide feedback to management on recurring issues or customer concerns to help improve products or services.
Build and maintain positive relationships with customers through professional and courteous communication.
Work closely with colleagues and other departments (e.g., technical support, billing, sales) to resolve customer issues effectively.

Open To

Male/Female

Job Requirements

Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
Customer service skill: Ability to handle customer inquiries, problem solving, and self-motivation.
Expertise: Strong knowledge of call centers, complaint resolutions, case management, and customer relationship.
Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
Time Management: Ability to prioritize tasks and meet deadlines effectively.

What We Can Offer

Benefits

Rewards for over performance

Highlights