Customer Relationship Officer (Call Center)

(Call Center)

Coremek Finance Advisors

Boeng Keng Kang | Phnom Penh

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Customer Relationship Officer (Call Center)

Customer Relationship Officer (Call Center)

Coremek Finance Advisors

APPLY HERE

Customer Relationship Officer (Call Center)

(Call Center)

Coremek Finance Advisors

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

2 days ago

APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Coordinate with Dealers and support to each Dealers CR staffs to understand the customers concerns.
Customer screening and call center management.
Monitor the customer complaint and make the countermeasures for better customer handling future.
Investigation the problems/ complaints and support to dealers CR staff if need.
Monitor and analyze Dealers' KPI related with customer relation.
Conduct training to dealers CR staffs.
Solve the serious customer complaint in accordance with consumer law.
Monitor the Customer Retention
Overall customer relationship Management.

Open To

Male/Female

Job Requirements

Mid-Senior level experienced
Any bachelor degree holder
Excellent business English skills and proficiency in computer literacy
A proactive person with positive attitude and strong collaboration skills
Ability to multi-task and manage numerous projects simultaneously.
Must be personable, patient, respectful of others, should be good listeners and able to converse effectively with diverse personalities.
Experienced in customer relation management and call center field is preferable.

What We Can Offer

Benefits

Highlights

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