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Manager, Customer Experience

(Customer Service Manager )

Sathapana Bank
Doun Penh | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 1 day ago
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Manager, Customer Experience

Sathapana Bank
Phnom Penh
APPLY HERE

Manager, Customer Experience

(Customer Service Manager )

Sathapana Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Doun Penh | Phnom Penh
  1 Post
1 day ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Develop strategies and plans to enhance customer satisfaction and loyalty at all customer touch points
  • Collect, analyze and act on customer feedback to improve the services and products
  • Work closely with stakeholders including digital, product, marketing, marketing, sales and technical team to ensure seamless customer experience
  • Train our staff in the best practices for customer interactions and support
  • Use key metric and KPI to monitor and improve customer service performance
  • Ensure the bank’s CX management policy, procedure and/or guideline are regularly reviewed and updated in compliance with regulatory requirements
  • Prepare the necessary report for management and regulatory requirements if any
  • Manage operational costs and personal expenses of the unit to align with approved budget

Open To

Male/Female

Job Requirements

• Bachelor’s degree in Banking and Finance, accounting, and other related fields

• At least 8 years’ working experience in Banking

• Ability to work with cross-functional teams

• Good problem-solving skills, negotiation skills and initiative driven

• English competency and computer literacy are advantage

What We Can Offer

Benefits

- Rewards for over performance

Highlights

- Join an experienced team

Career Opportunities

-Learn new Skill on the job.
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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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