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Front Office Supervisor

RMA Cambodia
Prampir Meakkakra | Phnom Penh
  3 Posts
Verified This job has been verified by the company as a real job vacancy. 27 Aug 2025
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
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Front Office Supervisor

RMA Cambodia
Phnom Penh
Apply Here

Front Office Supervisor

RMA Cambodia
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Prampir Meakkakra | Phnom Penh
  3 Posts
27 Aug 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
  • Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
  • Ensure customers are notified of the need for and methods of payment prior to collecting vehicles.
  • Advise customers of the dealership policy with regard to the release of vehicles.Collect payment for cash repairs to vehicles at the time of customer collection.
  • Accurately maintain cash/credit recording systems and ensure the security of all payments received.
  • Ensure dealership-approved procedures are adopted for verification of validity when payment is made by cheque, credit card, or charge card.
  • Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
  • Ensure that customers fully understand the limits and conditions of such work and the effect of repairs, especially on older vehicles.
  • Maintain the workshop loading system in a timely, up-to-date, and accurate manner.
  • Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
  • Maintain appointment, daily booking, and 3-month booking records.
  • Ensure the follow-up call to all booking customers one day in advance and 15 minutes before the booking time.
  • Upselling should be applied right away and followed up through daily and weekly (Quotation).
  • Follow through on the commitment to the car being ready on time and returning the car clean.

Open To

Male/Female

Job Requirements

  • Bachelor's degree in management, business administration, or a related field.
  • Experience or knowledge in the automotive industry is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and meet deadlines.
  • Strong customer service orientation.

What we can offer

Benefits

Competitive Benefits

Highlights

Standard Company

Career Opportunities

Training Provided
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

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