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Front Office Supervisor

RMA Cambodia
Prampir Meakkakra | Phnom Penh
  3 Posts
Verified This job has been verified by the company as a real job vacancy. 27 Aug 2025
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
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Front Office Supervisor

RMA Cambodia
Phnom Penh
APPLY HERE

Front Office Supervisor

RMA Cambodia
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Prampir Meakkakra | Phnom Penh
  3 Posts
27 Aug 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
  • Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
  • Ensure customers are notified of the need for and methods of payment prior to collecting vehicles.
  • Advise customers of the dealership policy with regard to the release of vehicles.Collect payment for cash repairs to vehicles at the time of customer collection.
  • Accurately maintain cash/credit recording systems and ensure the security of all payments received.
  • Ensure dealership-approved procedures are adopted for verification of validity when payment is made by cheque, credit card, or charge card.
  • Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
  • Ensure that customers fully understand the limits and conditions of such work and the effect of repairs, especially on older vehicles.
  • Maintain the workshop loading system in a timely, up-to-date, and accurate manner.
  • Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
  • Maintain appointment, daily booking, and 3-month booking records.
  • Ensure the follow-up call to all booking customers one day in advance and 15 minutes before the booking time.
  • Upselling should be applied right away and followed up through daily and weekly (Quotation).
  • Follow through on the commitment to the car being ready on time and returning the car clean.

Open To

Male/Female

Job Requirements

  • Bachelor's degree in management, business administration, or a related field.
  • Experience or knowledge in the automotive industry is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and meet deadlines.
  • Strong customer service orientation.

What We Can Offer

Benefits

Competitive Benefits

Highlights

Standard Company

Career Opportunities

Training Provided
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

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