Reported successfully

1)    Merchant System:
•    Execute and monitors the team member to ensures the smooth execution of merchant-related processes (Merchant onboard, support and leaving, including verifying and updating data entered into the system 
•    Key-In merchant into system
•    Menu Uploading and Translation 
•    etc
•    They might step in if there are discrepancies or errors in the merchant's data entry.
2)    Team Management:
•    Supervise and lead a team of merchant support specialists Assign tasks, set goals, and monitor team performance.
•    Conduct regular training sessions to ensure the team is well-versed in operational processes and policies.
3)    Operational Oversight:
•    Monitor and ensure merchants maintain high standards for food quality, order accuracy, and timely preparation.
•    Analyze operational data and metrics (e.g., order cancellations, preparation times) to identify performance gaps.
•    Implement corrective actions for underperforming merchants.
4)    Issue Resolution:
•    Act as the point of escalation for merchant-related operational issues.
•    Resolve disputes regarding payments, service quality, and operational delays.
•    Collaborate with customer support, delivery partners, and other teams to solve cross-functional issues.
5)    Process Improvement:
•    Identify bottlenecks in the merchant experience and propose process improvements.
•    Collaborate with internal teams (e.g., tech, product, logistics) to enhance platform features for merchants.
•    Roll out initiatives to improve merchant retention and engagement.
6)    Relationship Management:
•    Build strong, long-term relationships with merchants to foster trust and loyalty.
•    Gather feedback from merchants to address concerns and enhance the platform experience.
7)    Reporting and Analysis:
•    Generate and present reports on merchant performance, operational challenges, and key metrics.
•    Use data insights to inform strategic decisions and recommendations.

•    Bachelor’s degree in Business Administration, Operations Management, or a related field.
•    2+ years of experience in merchant operations, account management, or a similar role (preferably in the food delivery or e-commerce industry).
•    Strong leadership and people management skills.
•    Excellent problem-solving and decision-making abilities.
•    Strong communication and interpersonal skills.
•    Ability to thrive in a fast-paced, dynamic environment.