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We are seeking a proactive and detail-oriented Operations Specialist to support daily business operations, data reporting, cross-department coordination, and training execution. This role will ensure effective implementation of operational policies, smooth project execution, and strong communication across teams.

Key Responsibilities

1. Implementation and Management of Operational Rules

• Enforce operational systems and policies established by headquarters, including merchant tiering, campaign rules, and subsidy policies.

• Monitor execution across multiple cities, identify operational issues, and provide timely feedback and solutions.

• Assist in standardizing operational procedures and improving workflow efficiency for business teams.

2. Data Compilation and Basic Analysis

• Conduct daily operational data sorting, consolidation, and verification.

• Prepare regular operational reports using Excel and basic analytical tools.

• Support management with data-driven insights for operational improvements.

3. Cross-Department Coordination and Project Support

• Coordinate closely with business, product, technology, customer service, and other relevant departments.

• Track issue resolution progress and ensure timely closed-loop solutions.

• Support the execution and implementation of key operational projects.

4. Training and Communication Support

• Assist in organizing and coordinating business training sessions.

• Communicate platform rules, campaign policies, and operational guidelines clearly to internal teams.

• Support onboarding activities and help new employees quickly adapt to their roles and responsibilities.

• Bachelor’s degree in Business Administration, Operations Management, or related fields preferred.

• 1–3 years of experience in operations, business support, or data reporting roles.

• Strong coordination, communication, and problem-solving skills.

• Proficient in Microsoft Excel and basic data analysis.

• Detail-oriented, organized, and able to manage multiple tasks efficiently.

• Proficiency in Chinese and English is highly preferred for effective communication with regional and HQ teams.