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• Welcome and guide patients during registration, consultation, and treatment processes.
• Provide clear information on outpatient services, procedures, waiting times, and payment options.
• Act as the main contact point for patients, responding to inquiries and concerns promptly.
• Collect and verify the patient’s demographics, medical history, and chief complaints.
• Coordinate between patients, doctors, nurses, and administrative staff to ensure smooth service delivery.
• Ensure continuity of care by tracking patient progress and providing reminders.
• Protect patient confidentiality in line with hospital policy.

• Bachelor’s degree in Nursing, Public Health, Healthcare Management, Psychology, or related field.
• At least 2 years’ experience in patient services, customer service, or healthcare support (hospital/clinic experience preferred).
• Knowledge of outpatient procedures and hospital service workflows.
• Computer skills: MS Office, hospital information systems.
• Strong communication and interpersonal skills in Khmer; English proficiency is an advantage.
• Teamwork and ability to collaborate with clinical and non-clinical staff.

Working conditions:

• Working days: 5 days per week.
• Working hours: 8.00 – 18.00 (include 1-hour lunch break).
• Days off, holiday: 2 days off per week (rotation).
• Salary: Based on our policy/ Based on your performance
• Pay change: Twice a year (January and July).