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• Handle room reservations via phone, email, and online channels

• Manage meeting room and event space bookings

• Ensure all guest room and meeting room bookings are accurate in the system

• Assist guests with inquiries, special requests, and booking changes

• Coordinate with Sales & Events team for meeting arrangements

• Monitor availability of rooms and function spaces

• Support group bookings, corporate bookings, and event reservations

• Upsell guest rooms, meeting packages, and hotel services

• Prepare reservation reports for rooms and meeting spaces

• Handle booking modifications, cancellations, and complaints

• Ensure proper communication of meeting details to relevant departments

• Train and support junior reservation agents

• Diploma or Degree in Hospitality, Tourism, or related field preferred

• Minimum 1 –3 years’ experience in Reservations or Front Office

• Experience handling group bookings, corporate bookings, and event reservations meeting room or event bookings is an advantage

• Strong communication and customer service skills

• Knowledge of reservation systems (PMS) and event booking systems

• Good organizational and coordination skills

• Attention to detail and accuracy

• Ability to manage multiple bookings at once

• Ability to work under pressure

• Team player with leadership ability

• Polite, talkative and curious

• Good English communication (additional languages are a plus)

• Position demands good interpersonal skills.

REPORT

The Senior Reservation Agent will work closely with the General Manager

SCHEDULE At Plantation in Phnom Penh, as required by the operation, 1 hour lunch break, 6 days per week. Evening and weekend work often necessary to support the teams and attend to events. Flexible planning according to events and night happenings.