Job Summary

To provide business intelligence reports with analytics to the Information Technology division and management. Support department heads/teams for all data for growing business segments, product and segment profitability, and funding efficiency.

Job Responsibilities

• Monitoring on Applications performance and availability;
• Identifying and resolving technical issues-related, and working closely with vendor for Root Cause Analysis (RCA) and resolutions;
• Managing the life cycle of change requests - registration, testing and confirmation, deployment and post deployment support;
• Closely collaborating with Supervisor to assess, prioritize, and issues resolution to make sure there are no significant effects on business operations;
• Closely collaborating with relevant technical stakeholders of system and data integrations;
• Maintaining application data while collaborating closely with the DBA Unit to guarantee data backups and appropriate restoration capabilities;
• Maintaining and updating technical documents and guidelines;
• Ensuring risk management is in place and implemented;
• Ensuring development is following IT Service Management and Agile Framework (if needed).

• Degree in BAA/BCS/BMIS;
• At least 2 years of application development and support;
• Familiarity with programming language: Python, Java, ASP.NET;
• Experience of database management, SQL Server or Oracle;
• Experience in ERP or HR development and support;
• Proficiency in operating system, Window or Linux;
• Knowledge of SDLC or Agile framework;
• Knowledge of IT Service Management (ITIL).