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Senior Officer, End User Support

(IT Support)

AEON Specialized Bank (Cambodia) Plc.
Chamkar Mon | Phnom Penh
  2 Posts
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
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Senior Officer, End User Support

AEON Specialized Bank (Cambodia) Plc.
Phnom Penh
APPLY HERE

Senior Officer, End User Support

(IT Support)

AEON Specialized Bank (Cambodia) Plc.
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Chamkar Mon | Phnom Penh
  2 Posts
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Entry Level

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Quarterly ID access review (communicate the list of user IDs to all departments, sections or units for review)
  • Monthly user access review with HR
  • Create, amend and revoke the user access ID from the system
  • Transaction adjust/deletion from AFIS and CCI system
  • Manage and support daily request/incident
  • Communicate with end-user to understand their request
  • Resend Billing to customers that haven’t received
  • Reset password, un-lock user of AS400, CCI, AFIS, MonSys, AD, CRC and others.
  • Resolve the known issues which always occur such as IP address, Office 365, Team, VPN, WebSite, Email
  • Escalate the issues to relevant sections: system operation, system development, infrastructure and information security if required
  • Answer phone and respond the email timely manner
  • Share knowledge, assign tasks and support team
  • Others assigned by Line Manager

Open To

Repatriate
Male/Female

Job Requirements

  • Bachelor’s degree in computer science or related field
  • Proven work experience with infrastructure or core banking system
  • Familiar with IT system and MS Office
  • Response and resolve user’s request actively
  • An ability to manage and control the request
  • Follow the procedure and guideline of IT management
  • Be able to communicate with end-user and the other sections to resolve the request
  • Support at weekend and public holiday
  • Support and train team member
  • Good at English (Reading, Writing , Speaking)

What We Can Offer

Benefits

· Performance Bonus
· Khmer New Year Bonnus
· Pchum Ben Bonnus
· Annual Salary Review
· Insurance
· Annual Leave
External & Internal Training

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
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Experience level

Entry Level

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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