Service Manager in Phnom Penh

Service Manager

RMA Cambodia

Prampir Meakkakra | Phnom Penh

1 Post

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Service Manager

RMA Cambodia, Prampir Meakkakra | Phnom Penh

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Service Manager

RMA Cambodia

Apply Here

Service Manager

RMA Cambodia

Cambodia - Phnom Penh

Prampir Meakkakra | Phnom Penh

1 Post

2 day(s) ago

Apply Here

Experience level

Manager

Job Function

Engineering, Technical, HSE

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Manage aftersales business operations of own workshop
Ensure own workshop is updating their Work Order and SDS daily, then sending their daily report update promptly end of business hours
Follow up team to close their Hot & Potential deals on a daily basis, and support them as necessary (call or meet customers with team
Make sure to run events to support Aftersales Business (clinic, Inspection, campaign,) as set in the plan as well as in their objectives
Ensure workshop and service tools are maintained in good condition all the time, and each workshop to do monthly tools audit regularly
Make sure service and mobile vehicles are serviced regularly and maintained in good running conditions all time
Work closely with Parts Manager and own team to ensure spare parts availability in workshop and whole region (having the right parts, at the right place, & at the right time), and ensure routine weekly stock refill and monthly stock order are maintained consistently within each workshop/location
In addition to Business Partners Development team, ensure the supports to each OSC and Parts Reseller within the region are given promptly as needed
Regularly visit all the business partners, key customers, and own workshops monthly in the responsible region, listen to their feedback, key issues & solutions, and report immediately to Manager and Customer Feedback Analyst after visit to take prompt action to turn the situations around
Selection and training of personnel, a good manager selects and trains his employees. You may have help from Training Dept., but you are responsible for these activities
Come up with new creative ideas to improve both parts and labor sales, and monitor against targets on a weekly & monthly basis
Ensure a safe working environment by leading on the implementation of Health and Safety pollicy, systems and procedures, and workshop standards are maintained in all locations. Ensure that all persons are aware of safety procedures and embed a strong organizational culture seeking to develop a positive attitude to health and safety among staff, volunteers and participants
Perform other duties as assigned by Manager

Open To

Male/Female

Job Requirements

Bachelor’s degree in Mechanical/Automotive Engineering or related field.
At least 4 years experience as Service Supervisor/Manager
Very good in Technical knowledge, planning, discipline, and problem solving
Very good in handling customer complain
Be able to work independently and with minimum supervision,
Be able to travel to support team, visit business partner and key customers in province (>=50%)

What we can offer

Benefits

* Rewards for over performance

Highlights