Reported successfully

Skybar Operations:

• Ensure to comply by company rule and policy including maintains daily appropriate standards of conduct, dress code, hygiene, uniforms, and appearance per department SOP without fail.
• Ensure to follow by daily Skybar checklist, daily assigned shift, monthly roster, Day-off, break time, and lunch time properly.
• Manage quality of drinks and speed of service to follow by company SOP and to ensure drink is prepared and served in line with company standards & recipes.
• Ensure to check for readiness of rooftop area to ensure its kept clean, organized, welcoming, and organizing handout pool towels.
• Implement and ensure the company health, hygiene & safety policy is met at all times.
• Maintain the overall cleanliness and tidiness of the bar, server, display, glassware, and tables.
• Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to client.
• Ensure to promote drinks/food to customer for up selling to increase revenue.
• Comply with all cash handling procedures and balance register daily according to accounting procedures abide by the strictest standards.
• Effectively record of meal counts, cash collected, and deposits on a daily basis.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Comply with office 365 suite for Skybar Department accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines.
• Report to department head or relevant department immediately and on time in case of finding any lost or broken items on the rooftop or in public area either from client or employee.

Guest Service Excellence and Guest Relations:

• Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally.
• Ensuring a warm and welcoming atmosphere for guests arriving at the rooftop, creating a positive first impression.
• Create a positive company image in every interaction with internal and external tenants.
• Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions.
• Ensure to follow up and follow through with guest requests until it’s completed.
• Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience.
• Ensure to gather feedback from guests regarding the Skybar operation, taste of the foods & drinks, and report to department head for better improvement.

Safety & Security:

• Monitor the rooftop, stay alert for the safety and security of guests and staff.
• Maintain guest confidentiality at all levels.

Others:

• Adhere to company brand standards.
• Perform other duties as assigned by Superior/Management.

• Education: Bachelor’s degree in Hotel and Tourism Management or related field.
• Experience: Minimum 1 year in hospitality, in particular with luxury service in hotels or restaurants.
• Knowledge: Knowledge of overall bar's operation including cocktail mixology, coffee barista standards, and drinks presentation is a plus.
• Language: Good command of Khmer, English, other language is a plus.
• Computer literacy: Proficiency in POS, Microsoft office and Email.
• Other: Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Reliable, capable of multi-task, work well in team, and work under pressure.
• Strong interpersonal skills to support relationships with a broad range of stakeholders.