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Call Center Manager

(Customer Service Manager )

Hammond Co Ltd
Boeng Keng Kang | Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
3 days ago
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Call Center Manager

Hammond Co Ltd
Phnom Penh
APPLY HERE

Call Center Manager

(Customer Service Manager )

Hammond Co Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
3 days ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Hiring, training, script writing for variety of companies’ requirements and preparing internal call center representatives to respond to customer questions and complaints and troubleshoot problems with services.
  • Ensuring call officers understand and comply with all call center objectives, performance standards, and policies.
  • Monitoring and evaluating call officers’ performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Provide leadership, guidance, and direction to a team of call center agents.
  • Develop and implement operational strategies to optimize call center performance and achieve key performance indicators (KPIs).
  • Planning to upgrade call center process efficiently and effectively.
  • Manage call officers in large amount of inbound and especially outbound calls in timely manner.
  • Manage call center supervisor to control call center quality and quantity.
  • To improve call center working flow by using call center software.
  • Implement and maintain call center policies, procedures, and best practices to ensure consistent service delivery.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Produce daily, monthly call reports to submit to management.

Open To

Male/Female

Job Requirements

  • Must have 4 years experience in call center or customer service management, preferably 2 years in manager level role.
  • Strong leadership and team management skills
  • Proficiency in using call center software, CRM systems, and other relevant tools.
  • Solid understanding of call center operations, including knowledge of call center metrics, systems, and technologies.
  • Preferably certification on using Microsoft Office application.
  • Good Communication especially listening and polite speaking to various type of people
  • Positive (can do) attitude with ability to work in a team environment.
  • Flexibility
  • Ability to work under pressure.
  • Attention to detail and good organizational skills,
  • Good data entry and typing skills,
  • Ability to meet deadlines

What We Can Offer

Benefits

-

Highlights

-

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

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