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• Customer Interaction and Support
- Respond to customer inquiries via phone, email, chat, or in-person.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints in a timely and professional manner.
• Relationship Management
- Build and maintain positive relationships with customers to encourage repeat business.
- Follow up with customers to ensure satisfaction and encourage feedback.
• Problem Resolution
- Investigate and solve customer issues by coordinating with relevant departments.
- Record complaints and actions taken for tracking and quality improvement.
• Customer Feedback and Insights
- Gather customer feedback and analyze trends to suggest improvements to products or services.
- Report common issues to management for potential product or service enhancements.
• Record Keeping and Documentation
- Maintain detailed and accurate customer records using CRM software.
- Document interactions, feedback, and issue resolutions for future reference.
• Cross-functional Coordination
- Collaborate with sales, marketing, and technical support teams to enhance the customer experience.
- Support marketing initiatives such as customer satisfaction surveys or promotional campaigns.
• Compliance and Policies
- Ensure customer service activities comply with company policies and legal requirements.
- Stay updated on company policies, procedures, and product knowledge.
• Perform other tasks as assigned by the Supervisor.

- A bachelor's degree in a related field is preferred.
- At least one year of experience as a Customer Relations Officer or in a similar role.
- Excellent communication and interpersonal skills to effectively interact with tenants, contractors, and other stakeholders.
- Proficiency in using computer software and building management systems.
- Strong written and spoken English skills

Working Hours and Shifts
• Work from 7:00 AM to 10:00 PM on a rotating shift basis.
• Shifts are divided into two shifts: 7:00 AM – 3:30 PM and 3:30 PM – 10:00 PM.
• Days off will rotate among team members to ensure fair coverage.