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Senior Public Banking Support Specialist

(Banking Assistant)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 Post
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. Today
Recruiter active6 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Phnom Penh
Verified
Recruiter active6 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here
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Senior Public Banking Support Specialist

WING BANK (CAMBODIA ) PLC
Phnom Penh
Apply Here

Senior Public Banking Support Specialist

(Banking Assistant)

WING BANK (CAMBODIA ) PLC
Recruiter active6 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Cambodia - Phnom Penh
Verified This Job has been Verified as
Real by the Company.
Boeng Keng Kang | Phnom Penh
  1 Post
Today
Verified This Job has been Verified as
Real by the Company.
Recruiter active6 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Handle request to cancel E-Power failed transactions (WING over); forward finance emails to Bill Pay Resolution
  • Seek support from Card Team to inform WCX of trxn. reversal
  • Ensure compliance and accuracy in handling government/utility cases
  • Process cancellation of wrong payment (bill number/amount) and coordinate with licensee
  • Check status of E-Power transactions in portal
  • Ensure complaints and supports needed are timely resolved and responsed - dispute cases, frauds, etc.
  • Generate statements or report as requested by partners
  • Monitor general issues in any channels of communication
  • Provides report reconciliation as requested by the Public Banking team
  • Ad-hoc tasks (Mkt / POSM matertials request, arragement, delivery,..)

Open To

Male/Female

Job Requirements

  • Understanding of public banking processes, government-related transactions
  • Knowledge of utility bill processing flow (EDC, MPWT, PPSHV…...)
  • Basic payment dispute resolution knowledge
  • 3 years in banking operations support or payment processing
  • Experience in handling biller transactions preferred
  • Experience working with government stakeholders is a plus

What we can offer

Benefits

- Rewards for over performance

Highlights

- Join an experienced team

Career Opportunities

- Learn new Skills on the jobs
Apply Here

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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