Service Manager in Phnom Penh

Service Manager

(Sales Manager)

Industry Leading Company

Ruessei Kaev | Phnom Penh

1 Post

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Service Manager

Industry Leading Company, Ruessei Kaev | Phnom Penh

Apply Here

Service Manager

Industry Leading Company

Apply Here

Service Manager

(Sales Manager)

Industry Leading Company

Cambodia - Phnom Penh

Ruessei Kaev | Phnom Penh

1 Post

1 day(s) ago

Apply Here

Experience level

Manager

Job Function

Sales, Business Development

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
Motivates the team to achieve sales and profitability targets
Supports the team in the resolution of complex issues.
Manages day to day operations of the Service department
Achieves targets through reviewing weekly/monthly accounts, operating controls and composite figures
Formulates and implements action plans to increase service sales
Maximises service opportunities to meet sales and profit targets
Maximises sales of parts and labour to franchise and non-franchise customers
Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure
Creates and initiates service marketing plans, initiates and implements advertising and promotional activities
Maintains workshop and body shop productivity records to monitor the effective use of labour
Maintains profitability through periodic review and assessment of pricing policy, labour rates and fleet discounts
Manages system to record all lost sales, reviews regularly and takes appropriate action
Ensures all administration is completed accurately and on time, reviews administrative procedures and reporting systems to identify and implement improvements
Analyses current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximising profitability and quality of workmanship
Ensures maintenance of tools, equipment and operating areas, ensuring compliance with legislation
Administers the warranty policy in the best interests of the customer, dealership and manufacturer
Assists the Aftersales Director to formulate service strategy and policy
Represents the Dealership and builds strong relationships with manufacturers, suppliers and statutory representatives
Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers, ensuring that customers are introduced to the Service team
Uses feedback to improve skills and performance of self and the Service team
Understands and follows relevant Operational Guidelines
Ensures opportunities for sales by other teams are followed up by the appropriate colleague
Ensures the Service team adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times reporting any known faults or hazards

Open To

Male/Female

Job Requirements

Service sales volume and profitability targets
Customer satisfaction targets (e.g. CLP, mystery shop, repeat business, response times)
Process delivery and compliance (e.g. workshop loading and utilisation)
Workshop utilisation and efficiency targets
Employee engagement and retention targets
Employee training and development targets
Personal training and development targets.

What we can offer

Benefits

- Rewards for over performance

Highlights

- Join an experienced team

Career Opportunities

- Learn new skills on the jobs