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1. Customer Service

• Greet customers in a friendly and professional manner
• Assist customers with directions, seating, and inquiries
• Provide information about showtimes, facilities, and promotions                                                                                           

2. Ticket Checking & Entry Control

• Verify tickets and allow entry to the correct hall or area
• Ensure customers enter the correct screening room
• Manage crowd flow during peak periods                                                                                                                                              

3. Hall Preparation & Cleanliness

• Check and prepare cinema halls before and after each show
• Ensure seating areas are clean, organized, and ready
• Assist cleaning team if required to maintain hygiene                                                                                                                      

4. Customer Assistance During Shows

• Monitor halls to ensure customer comfort and safety
• Respond to customer needs or complaints during screenings
• Enforce cinema rules (no noise, proper behavior, etc.)

5. Safety & Security

• Ensure safety rules are followed by customers
• Assist in emergency situations (evacuation, incidents)
• Report any suspicious or unsafe activities                                                                                                                                            

6. Crowd & Queue Management

• Manage customer queues during busy hours
• Maintain order and smooth flow of customers
• Support ticketing and concession areas when required                                                                                                                       

7. Team Support

• Work closely with ticketing, F&B, and operations teams
• Assist in events, promotions, and special screenings
• Follow instructions from supervisors or team leaders

• High school diploma or equivalent
• Prior experience in customer service is a plus (fresh candidates welcome)
• Friendly and positive attitude
• Good communication skills
• Ability to stand for long hours
• Willingness to work shifts, weekends, and holidays                                                                                                  Customer service orientation
• Communication skills
• Teamwork and cooperation
• Attention to detail
• Time management
• Problem-solving ability