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Senior CX Reporting Specialist

(Business Analyst)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 2 day(s) ago
Recruiter active6 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active6 days ago The recruiter at this company was last active reviewing applications.
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Senior CX Reporting Specialist

WING BANK (CAMBODIA ) PLC
Phnom Penh
Apply Here

Senior CX Reporting Specialist

(Business Analyst)

WING BANK (CAMBODIA ) PLC
Recruiter active6 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 Post
2 day(s) ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active6 days ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Conduct forecasting and capacity planning to ensure optimal staffing levels.
  • Support scheduling and make real-time adjustments to meet service demands effectively.
  • Monitor and report on key performance metrics to drive operational efficiency.
  • Work closely with cross-functional teams to align on CX goals and staffing requirements.
  • Enhance reporting processes and tools through automation and advanced data analysis.
  • Perform other tasks as assigned by the line manager.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in business Analytics, Statistics, Information Systems, or a related field. Master’s degree is a plus.
  • At least 2 or 3 years in data analysis, reporting, or customer experience-related roles.
  • Ability to communicate with other related departments.
  • Good English and knowledge in advance Excel, SQL, Power BI/Tableau, Python or R (optional but preferred), and CRM systems.
  • Ability to work on new system.

What we can offer

Benefits

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Highlights

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Career Opportunities

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Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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