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Service Advisor

(Customer Service Assistant)

Blue Circuit
Boeng Keng Kang | Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
3 days ago
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
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Service Advisor

Blue Circuit
Phnom Penh
APPLY HERE

Service Advisor

(Customer Service Assistant)

Blue Circuit
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
3 days ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • As the first point of contact for customers, he/she needs to answer service enquiries via telephone or face-to-face.
  • Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats, etc.)
  • Provide the initial fault diagnosis to the customer, clear cost estimates and keep customers informed of work progress.
  • Manage quotation process, including checking customer credit rating.
  • Monitor the work progress and keep customers informed of changes to cost and completion times.
  • Create clear precise customer invoices that show and itemize all parts and labour and lubricant charges.
  • Actively promote the services and benefits of the dealer’s service and part departments to all customers.
  • Take all necessary actions to resolve customer complaints in the shortest possible time.
  • Ensure all customers vehicles are clean and ready according to the promised completion time.
  • Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files.
  • Carry out the service delivery to the customers using the Toyota "Active Service
    Delivery" process.
  • Explain and promote value chain items and car care services.

Open To

Male/Female

Job Requirements

  • Bachelor degree with engineering background or experienced in related field is required.
  • Able to communicate in English is advantage.
  • Knowledge in computer skills is must. (Microsoft Office Word, Excel, PowerPoint & Outlook e-mail usage.)

What We Can Offer

Benefits

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Highlights

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Career Opportunities

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

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